Set up an OpsBridge ServiceNow integration in minutes and automate the data exchange between your teams and departments.
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Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps enriches ServiceNow incidents with OpsBridge topology data, automatically populating impacted CI relationships, affected service chains, and root cause indicators directly from the AIOps layer. This gives ITSM teams the full picture of what is affected and why, without requiring them to access OpsBridge directly. The result is faster triage, more accurate impact assessments, and fewer escalations caused by incomplete ticket information.
When OpsBridge detects an IT operations event that meets escalation criteria, ZigiOps automatically creates a corresponding ServiceNow incident, fully populated with event details, affected CIs, severity, and topology context. This eliminates the manual effort of translating monitoring alerts into actionable ITSM tickets and ensures that service desk teams receive structured, complete incident records from the moment an issue is detected. By removing human intervention from the event-to-incident pipeline, organizations can significantly reduce mean time to acknowledge and begin remediation faster.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
