Connect Azure Monitor and ServiceNow for an improved end-to-end data flow at your organization.
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Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps connects Azure Monitor activity log events, covering resource deployments, configuration changes, and policy updates, with ServiceNow change management, ensuring that cloud-level changes are always traceable to formal ServiceNow change records. Change managers gain visibility into Azure resource modification activity within their standard ITSM change governance process, enabling proper risk review and post-change validation without requiring direct access to the Azure portal. This integration is particularly valuable for organizations managing hybrid cloud environments where Azure infrastructure changes must be governed alongside on-premises changes through a single, unified ITSM change management framework.
When Azure Monitor fires an alert based on a metric threshold, log query result, or activity log event, ZigiOps automatically creates a structured ServiceNow incident with all relevant Azure context mapped across, including alert name, affected resource, resource group, severity, and subscription details. IT operations teams receive complete, actionable incident records in ServiceNow immediately, without manual alert triage or cross-platform ticket creation. Alert resolution events from Azure Monitor are synchronized back to ServiceNow to automatically update or close the linked incident, ensuring that the ITSM layer always reflects the current health state of cloud resources without any manual cleanup effort.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
