Connect Jira Service Management with:
Choose a connector
Cherwell
ServiceNow
BMC Helix
BMC Remedy
Jira Service Management
BMC Remedyforce
TOPdesk
Zendesk Support
Freshdesk
Challenges for Jira SM users
Jira Service Management is one of the most popular IT service management (ITSM) solutions out there, used to manage IT infrastructure and handle both customers’ and employees’ IT requests.
Nevertheless, ITSM, DevOps, and monitoring/ITOM often coexist in large organizations, and ...
Jira Service Management is one of the most popular IT service management (ITSM) solutions out there, used to manage IT infrastructure and handle both customers’ and employees’ IT requests.
Nevertheless, ITSM, DevOps, and monitoring/ITOM often coexist in large organizations, and they’re not always aligned. This makes efficient communication between teams and departments a challenge.
If the different software tools you’re using aren’t connected, this might result in duplicated tasks, informational silos, and delayed data exchange. Making sure your teams are well-aligned is critical for the success of your business, and one of the best ways to achieve that is through a no-code integration platform.
How do we solve them?
We help your teams be more efficient and work better together by integrating the different software applications they’re using. With ZigiOps, you can track and organize incoming queries in Jira Service Management and solve issues faster by connecting it to the rest of your software tools. This ...
We help your teams be more efficient and work better together by integrating the different software applications they’re using. With ZigiOps, you can track and organize incoming queries in Jira Service Management and solve issues faster by connecting it to the rest of your software tools. This way, you can let each team use the apps they’re best familiar with—our integration platform will do the rest.
Integrate Jira Service Management with ServiceNow, BMC Remedy, OpsBridge, Cherwell, Dynatrace, AppMon, NewRelic, Salesforce, and more. Streamline communication between DevOps, ITSM, ITOM, and APM, thanks to ZigiOps’ bi-directional, fully customizable integrations for Jira Service Management.
Popular Use Cases
Jira SM – ServiceNow Integration Use Case
You can use this integration if your main ITSM tool is Jira Service Management and you need to sync ServiceNow tickets with it. The opposite is also possible, as this integration is bi-directional.
When an Incident is created in Jira Service Management, ZigiOps will detect it based on a scheduled interval (every minute) and it will create a related Incident in ServiceNow. ZigiOps gives you a high degree of data filtering control, so that you can make sure the platform collects only the required Jira Incidents. You also have full control of the platform’s data field mapping capabilities, allowing you to define how it reports data to ServiceNow. Regular fields, custom fields, lifecycle fields and comments are all a part of the synchronization.
ZigiOps collects updates for tickets in each system that are already logged in the other system. The platform does that at a regular interval (every minute) and synchronizes the records for regular fields, custom fields, lifecycle and comments.
Jira SM – ServiceNow Integration Use Case
You can use this integration if your main ITSM tool is Jira Service Management and you need to sync ServiceNow tickets with it. The opposite is also possible, as this integration is bi-directional.
When an Incident is created in Jira Service Management, ZigiOps will detect it based on a scheduled interval (every minute) and it will create a related Incident in ServiceNow. ZigiOps gives you a high degree of data filtering control, so that you can make sure the platform collects only the required Jira Incidents. You also have full control of the platform’s data field mapping capabilities, allowing you to define how it reports data to ServiceNow. Regular fields, custom fields, lifecycle fields and comments are all a part of the synchronization.
ZigiOps collects updates for tickets in each system that are already logged in the other system. The platform does that at a regular interval (every minute) and synchronizes the records for regular fields, custom fields, lifecycle and comments.
Jira SM – Dynatrace Integration Use Case
This integration is geared towards teams who are using Dynatrace to monitor the performance of their applications, and need to be able to forward problems to Jira Service Management seamlessly.
ZigiOps collects Dynatrace Problems and reports them to Jira Service Management as Incidents. The related host details and other information are synchronized between the two systems.
The relevant information from the Jira Service Management Incidents is returned to the Dynatrace Problem in the form of comments.
Jira SM – Dynatrace Integration Use Case
This integration is geared towards teams who are using Dynatrace to monitor the performance of their applications, and need to be able to forward problems to Jira Service Management seamlessly.
ZigiOps collects Dynatrace Problems and reports them to Jira Service Management as Incidents. The related host details and other information are synchronized between the two systems.
The relevant information from the Jira Service Management Incidents is returned to the Dynatrace Problem in the form of comments.
Ready-to-use integrations between Jira Service Management and your other software tools: ServiceNow, OpsBridge, BMC Remedy, Splunk, and more.
Pre-built templates that you can deploy and start using in minutes
Conditional field mapping for a simplified and optimized integration logic
Jira Service Management
Users Features
Global schema: automated relations between data from each system
Fully customizable workflows, featuring chained and dependent actions
100% secure, vendor-certified integrations
Resources
Check how ZigiOps' ServiceNow Azure DevOps integration helped a world leading manufacturer improve teamwork and end-user satisfaction.
