Keep ServiceNow and Microsoft Dynamics 365 perfectly in sync
Connect ServiceNow and Microsoft Dynamics 365. ZigiOps keeps Incidents and Cases in sync in real time — no scripts required.
ServiceNow 
Microsoft Dynamics 365 ServiceNow and Microsoft Dynamics 365 solve different halves of the problem, but nothing connects them out of the box — teams end up re-entering the same information in both systems by hand.
ZigiOps connects ServiceNow and Microsoft Dynamics 365 in both directions and in real time — Incidents and Cases stay synchronized automatically, with no manual data entry.
How the ServiceNow ↔ Microsoft Dynamics 365 mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
ServiceNow 
Microsoft Dynamics 365 Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
ServiceNow connector Microsoft Dynamics 365 connector See ServiceNow ↔ Microsoft Dynamics 365 sync live
Book a demo and we'll connect your ServiceNow and Microsoft Dynamics 365 instances in real time.