ServiceNow ↔ Microsoft Dynamics 365 · bidirectional · real-time
ServiceNow and Microsoft Dynamics 365, always in sync
Connect ServiceNow and Microsoft Dynamics 365. ZigiOps keeps Incidents and Cases in sync in real time — no scripts required.
Live sync
99.8% success
ServiceNow Record
S-1042
Microsoft Dynamics 365 Synced record
MD-482
Incident↔ synced
Priority↔ synced
Status↔ synced
The problem
ServiceNow and Microsoft Dynamics 365 solve different halves of the problem, but nothing connects them out of the box — teams end up re-entering the same information in both systems by hand.
The solution
ZigiOps connects ServiceNow and Microsoft Dynamics 365 bidirectionally and in real time — Incidents and Cases stay synchronized automatically, with no manual data entry.
How the ServiceNow ↔ Microsoft Dynamics 365 mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
ServiceNow 
Microsoft Dynamics 365 Incident
Case
Priority
Priority
Status
Status
Comments
Comments
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction
See ServiceNow ↔ Microsoft Dynamics 365 sync live
Book a demo and we'll connect your ServiceNow and Microsoft Dynamics 365 instances in real time.