BMC Remedy – CA UIM Integration
Data Types: Alerts / Incidents / Change requests / CMDB CIs / Other/Custom records
BMC Remedy – CA UIM Overview
Get all problems discovered by CA UIM directly delivered into your BMC Remedy. Automate ticket creation and handling to boost performance and keep response time low. Each application’s tickets are easily distinguished by the Configuration Item (CI), as the integration populates it.
• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
No items found.
No items found.
Related resource:
Request
Didn’t find the integration you were looking for? Fill in the form below to request an integration:
Thank you for your submission!
Oops! Something went wrong while submitting the form.