Why ZigiOps Integration Platform?

Brief introduction  

These days, to withstand the harsh market competition, companies need more than their unique value proposition. The speed at which they handle any of their client's issues and requests also matters. As a result, client retention rates grow, providing businesses with stable ground for further market expansion. Other factors that play a crucial role in business success are scalability, flexibility, and adaptability.

To comply with all of this, companies have a broad technology stack at their disposal. It usually consists of more than two (more likely different) systems, operated by separate IT teams. With the right integration platform, those systems can seamlessly communicate. Thus, vital data and metrics are transferred more easily between systems and teams. This minimizes the possibility of bottlenecks and information silos.

Choosing the best no-code integration platform

Data integration tools have been around for quite a while, yet people still find it hard to differentiate between all options on the market. Starting from code-based integrations, going through low-code all the way to no-code ones, most vendors still cannot separate their tools from others in a clear manner. The most significant difference between integration platforms usually comes down to pricing models.

What is the time to launch the integration?

If you are in a hurry, then choosing a no-code integration platform like ZigiOps would be the best option. In a matter of fewer than 10 minutes, the ZigiOps connector can effortlessly integrate various systems, regardless of their complexity. The connection can be either one-way or bi-directional. To maximize the speed of system integration, ZigiOps setup happens instantly. User-friendly and highly intuitive UI, a large list of pre-built out-of-the-box templates and an integration wizard help users get accustomed to the tool in just a few steps.

Does the integration platform cover your use case?

Many vendors claim to cover all integration use cases, but they fail to deliver those capabilities and features out-of-the-box, which calls for additional scripting.

Does your integration use case require additional development?

Going back to the previous point, if the integration platform doesn't cover your entire use case, additional professional services will be applied and thus your time-to-launch will significantly increase. Money is also part of this equation and in an uncertain global economics time like this, making the right technology choice is critical.

The latter is often tied up to additional resources be it hiring additional tech personnel, extra learning, and practicing time for set up and configuration. This is time-consuming and often accompanied by errors or misunderstandings between different systems IT teams. Some conector solutions even require the help of additional plug-ins to establish a bi-directional connection. ZigiOps eliminates that and even helps companies speed up their integration processes while cutting costs.

Is the integration platform a plugin?

If this is the case, you will need to modify the systems you are connecting additionally to make them compliant with the plugin.

Bearing in mind all these factors, you need to be very careful about who you trust with your integrations. We have a dedicated article that looks at all the risks you need to understand, before choosing your integration platform.

In the following paragraphs, we will unveil all key features of ZigiOps and help you understand in which cases you should turn to us.

1. Why ZigiOps?

Let's start by giving you a brief overview of our integration tool. ZigiOps is a flexible, no-code integration platform that connects systems in minutes. Born from the need to help you automate processes and enhance cross-team collaboration, ZigiOps seamlessly runs, while transferring data between your apps in real-time. It connects different ITOM, Cloud, CRM, DevOps, and ITSM tools in less than 10 minutes with just a few mouse clicks.

The platform serves as a standalone solution that integrates with any given system via API. That eliminates the need for making changes within the connected instances a great benefit for companies that seek a smart solution to their IT needs.

But why should you choose ZigiOps over all other integration tools on the market? Let's dive a bit deeper to see what the main features and capabilities of the platform are.

2. Advanced 100 % No-Code Integration Platform

When people hear no-code integrations, the first thing in their mind is simple drag-and-drop operations, which can be performed by any user. One of the most popular tools of this rank is Zapier, which successfully connects a lot of systems, yet it does not cover enterprise software and more complicated use cases. Therefore, most people are under the impression that no-code integration platforms can perform simple integrations only.

No-code and advanced can go together with ZigiOps. Our platform was specifically created to enable non-technical users to create powerful integrations from the UI entirely. Our tool covers even the most complex use cases, without the need for any additional scripts. Most other tools on the market are low-code and do not offer advanced data mappings out-of-the-box.

3. Reading the schema dynamically

When you start building your integration and get to mapping all the required data and fields, the best option is to have everything loaded automatically. Unfortunately, most integration platforms do not support this feature. ZigiOps reads the schema of each system you are trying to integrate dynamically so you can easily see which types of data and fields you can sync between your systems. As mentioned in the previous paragraph all this is done from the UI and no API knowledge is required.

This feature further enables you to modify the integration at any given time by adding new fields to synchronize. What is more if for example, you are transferring an incident from ServiceNow to Jira as a task, if the user does not exist in Jira, ZigiOps will automatically create one.

Also, unlike most of the other system integrators, ZigiOps offers unlimited transactions between the connected systems. Furthermore, there is no limitation on the number of users.

4. Unlimited Customizations and Scalability

Most integration platforms do not offer a lot of customization options, since this may require additional development and engagement from the vendor side. This is especially true for plugins as in their case you would need to do all customizations from the source and target systems, and this can create additional fuss and risks. Utilizing standalone integration software like ZigiOps will enable you to control and customize all your integrations from a single source, without the need for any additional scripting. This in turn also opens the floor for unlimited scalability as you can add as many integrations as you need from one place, without having to dig-in your ServiceNow or Jira instance for example.

Integration use cases vary and inevitably change over time. Having this in mind, it is always better to count on standalone products, which serve as a single source of truth for all integrations across the company.

With ZigiOps, enterprise users benefit from 300 different system integration combinations, as well as various use case scenarios an important feature that enables businesses to constantly expand their tech stack without fear of slowdowns in their internal IT processes and operations. Additionally, this helps them retain scalability and flexibility while growing.

Another crucial function of the ZigiOps integration platform is that apart from the standard built-in template library, users can make their own integration templates from scratch. Not many integration providers offer that level of integration customization, but ZigiOps does. This happens relatively fast in a matter of minutes and aims to provide a reliable solution even for the most complicated integration requirements.

We can also export each defined integration as a file, which can be used as a backup and imported to the same ZigiOps environment or for transfer of configuration between different ZigiOps environments. For example, test and production servers.

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5. Ready Integration Templates

Most integration platforms do not offer a lot of customization options, since this may require additional development and engagement from the vendor side. This is especially true for plugins as in their case you would need to do all customizations from the source and target systems, and this can create additional fuss and risks. Utilizing a standalone integration software like ZigiOps will enable you to control and customize all your integrations from a single source, without the need for any additional scripting. This in turn also opens the floor for unlimited scalability as you can add as many integrations as you need from one place, without having to dig-in your ServiceNow or Jira instance for example.

Integration use cases vary and inevitably change over time. Having this in mind, it is always better to count on standalone products, which serve as a single source of truth for all integrations across the company.

ZigiOps Documentation, as well as the Support team, can help answer any question regarding integrations, templates, and availability. It's important to mention that the ZigiOps platform is constantly evolving and expanding its capabilities along with the number of systems it can integrate. You can find the list of systems we currently support here. SAP SolMan, BitBucket, OpticDL, and BMC Atrium are just part of those systems.

6. Security

When talking about integration and transfer of data, security is among the first questions our customers ask. Many vendors don't have a clear response on how they manage to secure the data, which is passing through their connector. With ZigiOps things stand clear. Our integration tool does not have a database and cannot store any of the information that passes through it.

New- What's more, ZigiOps is now officially certified for ISO/IEC 27001. This adds another level of data protection. What does this mean? ZigiOps ensures that there is a stable 24/7 legal, physical, and technical control over the information risk management processes. Heres is what this means for the ZigiOps users:

• Constant monitoring of any possible information security risks. Actions are immediately taken whenever there is a slight chance for threats, vulnerabilities, and impacts;
• ZigiOps offers enhanced information security controls and follows thorough step-by-step protocol to ensure risks are addressed timely, before they even have the chance to escalate.
• To comply with the ever-changing information security standards, ZigiOps security and data protection measures are constantly updated.

(You can find more details on our ISO certification here.)

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7. Customer support

Great and timely customer support also comes as a priority for most customers. Integration vendors usually give basic support to users, which breaks down into 1 hour of onboarding to the platform and knowledge basis if anyone has questions afterward. Anything besides that comes at an additional cost.

The ZigiOps support team covers the entire cycle of support services, starting from onboarding, going through customizations of integrations all the way to providing additional tips and tricks on how to enhance the logic of an integration. All this is included in our annual subscription and applicable to all customers.

The Support team is also available for any questions and queries.

8. Pricing

It's no secret that most choices companies make are also solid based on the end price.

ost integration tools limit the number of transactions and the pricing is based on that, if you have more transactions the price goes significantly up, while we do not have such limitations and the pricing is the same. ZigiOps comes with flat pricing, without any hidden additional costs for services like Support, for example.

9. Migration

A little-known fact is that apart from integration, ZigiOps is also capable to execute data/project migrations between the connected systems.

 tirelesso limitation on the amount of data intended for migration. It happens relatively faster and without any data leaks and silos that could prevent the smooth functioning of thecompany'ss IT infrastructure.

10. Simple, yet intuitive UI  

Thanks to its clean and easy-to-navigate UI, ZigiOps saves its users precious time which is usually spent on useless searches of often hidden functionalities in the menu

Conclusion

Choosing the right integration platform is a challenge. This is why you should rely on partners who give you all the information transparently and clearly.

Here at ZigiWave we always listen to the customer's use case, understand it, and only then provide an answer on whether our integration platform can cover it. ZigiOps is easy to use, very intuitive, and able to address complex integrations in a simplified manner.

Want to learn more about how this works?