ServiceNow logo New Relic logo
ServiceNow ↔ New Relic · bidirectional · real-time

ServiceNow and New Relic, always in sync

Give your service desk ServiceNow context. ZigiOps turns ServiceNow Incidents into New Relic Applications in real time — status, priority and notes flow both ways, no scripts required.

Live sync
99.8% success
ServiceNow logo ServiceNow
Record
S-1042
New Relic logo New Relic
Synced record
NR-482
Incident↔ synced
Priority↔ synced
Status↔ synced
The problem

ServiceNow catches issues first, but New Relic is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Incident into an Application — or it falls through the cracks.

The solution

ZigiOps turns every ServiceNow Incident into a New Relic Application automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.

How the ServiceNow ↔ New Relic mapping works inside ZigiOps

A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.

Field mapping · ServiceNow → New Relic
Field mapping Filters & triggers Conflict rules
ServiceNow logo ServiceNow
New Relic logo New Relic
Incident
Application
Priority
Priority
Status
Status
Comments
Comments
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction

See ServiceNow ↔ New Relic sync live

Book a demo and we'll connect your ServiceNow and New Relic instances in real time.

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