Keep ServiceNow and New Relic perfectly in sync
Give your service desk ServiceNow context. ZigiOps turns ServiceNow Incidents into New Relic Applications in real time — status, priority and notes flow both ways, no scripts required.
ServiceNow 
New Relic ServiceNow catches issues first, but New Relic is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Incident into an Application — or it falls through the cracks.
ZigiOps turns every ServiceNow Incident into a New Relic Application automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the ServiceNow ↔ New Relic mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
ServiceNow 
New Relic Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
ServiceNow connector New Relic connector See ServiceNow ↔ New Relic sync live
Book a demo and we'll connect your ServiceNow and New Relic instances in real time.