Launch your Dynamics 365 Jira bi-directional integration within minutes and enhance your teams' customer service performance.
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Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
Customer feedback and enhancement requests captured in Dynamics 365 service cases can be automatically forwarded to Jira as backlog items through ZigiOps, creating a direct, structured pipeline from customer-facing teams to product and engineering. Product managers receive mapped, prioritized backlog items with attached customer context, enabling more informed roadmap decisions. When a feature request is resolved or shipped, the update can be pushed back to Dynamics 365, allowing account teams to notify the requesting customers proactively.
When an opportunity closes in Dynamics 365, ZigiOps can trigger automatic creation of a Jira project or epic for implementation, onboarding, or delivery teams, pre-populated with account details, agreed scope, and delivery timelines from the CRM record. This ensures that the transition from sales to delivery is seamless, structured, and trackable, without any data re-entry. Project status updates from Jira are reflected back in Dynamics 365, giving account managers real-time visibility into post-sale delivery progress.
When customer service teams in Dynamics 365 encounter issues that require engineering-level resolution, ZigiOps automatically escalates them to Jira with all relevant CRM context, including customer account details, case history, and business impact. Development teams can triage and address the issue in Jira while resolution updates flow back into the Dynamics 365 case record, keeping customer service agents informed at every step. This integration eliminates the manual handoff emails and status requests that typically slow down cross-department issue resolution.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
