Challenges for Jira SM users

Jira Service Management is one of the most popular IT service management (ITSM) solutions out there, used to manage IT infrastructure and handle both customers’ and employees’ IT requests. Nevertheless, ITSM, DevOps, and monitoring/ITOM often coexist in large organizations, and they’re not ...

Jira Service Management is one of the most popular IT service management (ITSM) solutions out there, used to manage IT infrastructure and handle both customers’ and employees’ IT requests. Nevertheless, ITSM, DevOps, and monitoring/ITOM often coexist in large organizations, and they’re not always aligned. This makes efficient communication between teams and departments a challenge. If the different software tools you’re using aren’t connected, this might result in duplicated tasks, informational silos, and delayed data exchange. Making sure your teams are well-aligned is critical for the success of your business, and one of the best ways to achieve that is through a no-code integration platform.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

We help your teams be more efficient and work better together by integrating the different software applications they’re using. With ZigiOps, you can track and organize incoming queries in Jira Service Management and solve issues faster by connecting it to the rest of your software tools. This ...

We help your teams be more efficient and work better together by integrating the different software applications they’re using. With ZigiOps, you can track and organize incoming queries in Jira Service Management and solve issues faster by connecting it to the rest of your software tools. This way, you can let each team use the apps they’re best familiar with—our integration platform will do the rest. Integrate Jira Service Management with ServiceNow, BMC Remedy, OpsBridge, Cherwell, Dynatrace, AppMon, NewRelic, Salesforce, and more. Streamline communication between DevOps, ITSM, ITOM, and APM, thanks to ZigiOps’ bi-directional, fully customizable integrations for Jira Service Management.

Other Integration Cases

ITSM
ITOM
Cloud
DevOps
CRM

Ready-to-use integrations between Jira Service Management and your other software tools: ServiceNow, OpsBridge, BMC Remedy, Splunk, and more.

Pre-built templates that you can deploy and start using in minutes

Conditional field mapping for a simplified and optimized integration logic

Jira Service Management

Users Features

Global schema: automated relations between data from each system

Fully customizable workflows, featuring chained and dependent actions

100% secure, vendor-certified integrations

Resources

What do integrations and cyber security have in common? An interview of ZigiWave’s CEO Maria Zasheva for Cybernews

Check the interview of our CEO Maria Zasheva with Cybernews where she gives her data safety advice and tells the story of ZigiOps.

Read More
Recap of the Live Demo How to integrate multiple systems – Dynatrace, ServiceNow, Jira and Salesforce

A recap of our live demo - see how we integrated multiple systems - Dynatrace, ServiceNow, Jira and Salesforce, and what questions we had.

Read More
FedEx Case Study

Check how ZigiOps helped FedEx get a better overview on their systems and resolve issues faster with our OpsBridge ServiceNow integration

Read More
ZigiWave Team Building in Ribaritsa

The ZigiWave team is combining hard work with lots of fun and enjoy each other's company. Read the story for our latest team building event.

Read More
Why Integrate Salesforce and ServiceNow

Learn the benefits of Salesforce ServiceNow integration. See how the two can easily connect with ZigiOps no-code integration platform.

Read More
ServiceNow vs Cherwell – solving the ITSM riddle

Why ServiceNow and Cherwell are among the most popular ITSM platforms, and how to choose the one that better suits the needs of your business.

Read More
People of Zigi with Ivo Angelov

In our People of ZigiWave series, we are unveiling the stories of each of our team members. Meet Ivo, a significant member of our Support’s team. Read his story.

Read More
TOP 10 Monitoring Tools for 2022

Which are the top ten monitoring solutions for 2022? Learn the crucial features of each of them and see which one is the best fit for your organization?

Read More