Dynatrace to Cherwell, automatically kept in sync
Give your service desk Dynatrace context. ZigiOps turns Dynatrace Problems into Cherwell Incidents in real time — status, priority and notes flow both ways, no scripts required.
Dynatrace 
Cherwell Dynatrace catches issues first, but Cherwell is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Problem into an Incident — or it falls through the cracks.
ZigiOps turns every Dynatrace Problem into a Cherwell Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the Dynatrace ↔ Cherwell mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Dynatrace 
Cherwell Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Dynatrace connector Cherwell connector See Dynatrace ↔ Cherwell sync live
Book a demo and we'll connect your Dynatrace and Cherwell instances in real time.