ZigiOps – JIRA Integration
Intro
ZigiOps provides not just an integration between JIRA and Micro Focus OpsBridge, but also with ServiceNow! What does this mean? You can have:
- Micro Focus OpsBridge events creating tasks in JIRA or JIRA Service Management
- JIRA tasks creating incidents, events, SCRUM tasks or stories in ServiceNow
- All of this combined
Micro Focus Ops Bridge to JIRA/JIRA Service Management
Following the best practices of the Closed Loop Incident Process (CLIP), we designed our integration between Micro Focus OpsBridge and JIRA/JIRA Service Management to be bi-directional, keeping both systems in synchronization.
Based on the experience we gained during the development of our other ITSM integrations, we implemented the following features:
- Manual and automated task creation
- Configurable event attributes to task fields mapping
- Direct link to JIRA/JIRA Service Management task in the Micro Focus OMi event
- Micro Focus OMi Annotations to JIRA/JIRA Service Management comments and vice-versa
Examples:
OMi event which has created a JIRA task:
JIRA task created by the integration:
JIRA to ServiceNow
Issues triggering events, incidents or SCRUM tasks in ServiceNow is not an abstract thing anymore thanks to our integration! You also receive:
- Bi-directional synchronization
- Conditional field mapping
- Data transformations
- Option to pick the target table in ServiceNow event, incident, SCRUM or whatever you need
- Direct links in both systems for simplified navigation
Examples:
JIRA Task which created an incident in ServiceNow:
Incident in ServiceNow created by a JIRA task:
Frequently asked questions
Does ZigiOps offer multi system integrations for Jira?
Yes. For example, you can have Jira integration with ServiceNow and also the same Jira instance integrated with OpsBridge, allowing OpsBridge events to create tasks in Jira or Jira Service Management, and vice versa, following Closed Loop Incident Process (CLIP) best practices.
What data flows between Jira and ServiceNow in this integration?
Jira issues can trigger events, incidents, or SCRUM tasks in ServiceNow, with bi-directional synchronization, conditional field mapping, data transformations, and the option to choose the target ServiceNow table.
Are the integrations between Jira, OpsBridge, and ServiceNow one-directional?
No, both the Jira-OpsBridge and Jira-ServiceNow integrations are designed to be bi-directional, keeping systems synchronized and providing direct links between records in both tools for easy navigation.