AppDynamics and TOPdesk, always in sync
Keep your service desk ahead of application problems. ZigiOps turns AppDynamics health rule violations into TOPdesk incidents in real time — priority, work notes and attachments flow both ways, no scripts required.
AppDynamics 
TOPdesk AppDynamics sees an application tier degrade in real time, but TOPdesk is where support agents actually work. Without a link, agents either miss the signal entirely or log it hours later from a stale alert e-mail.
ZigiOps opens a TOPdesk incident the moment an AppDynamics health rule fires, and keeps priority, status and notes synchronized in both directions until the incident is closed.
How the AppDynamics ↔ TOPdesk mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
AppDynamics 
TOPdesk Every field that matters, mapped both ways
Map AppDynamics entities to TOPdesk entities down to the individual field, without writing a script.
More control over how AppDynamics ↔ TOPdesk syncs
Updates flow the moment they happen — no polling delays, no scheduled batch jobs.
Scope every sync with filters on severity, application, health rule or any custom field.
Built-in logic decides which update wins and logs every decision for full traceability.
Sync resumes on its own after downtime or network interruptions — nothing to restart by hand.
Validate field mappings and rules against real data before the integration goes live.
See sync status and catch failures early, without digging through logs.
When a sync fails, ZigiOps surfaces the likely cause and a suggested fix — no log-diving required.
From health rule violation to closed TOPdesk incident
AppDynamics is the early-warning system; TOPdesk is where the fix gets tracked. ZigiOps keeps both records aligned from alert to close.
A monitored node or cluster crosses its threshold and AppDynamics raises an alert with severity context.
A matching incident appears instantly, mapped field-for-field and linked back to the AppDynamics alert.
Status, work notes and attachments sync back to AppDynamics as the incident is worked.
Resolving the incident in TOPdesk closes it in AppDynamics too, with a full audit trail.
AppDynamics ↔ TOPdesk FAQ
Is the AppDynamics–TOPdesk sync bidirectional?
Yes. Incidents stay aligned in both directions in real time, with conflict-resolution logic keeping both systems authoritative.
What fields map between the two?
Alert ↔ incident, severity ↔ priority, status, and notes ↔ work note — all in both directions with full fidelity.
Do attachments carry over?
Yes. Attachments on either side sync across with the linked record, full fidelity preserved.
Can I limit the sync to specific severities?
Yes. Conditional triggers let you scope the sync by severity, application or health rule, so only the alerts that matter open incidents.
Can I connect multiple AppDynamics controllers to one TOPdesk instance?
Yes. ZigiOps supports unlimited connections, each with its own field mapping and filter rules.
Do I need to script anything in AppDynamics or TOPdesk?
No. The entire integration is configured no-code in ZigiOps — no AppDynamics actions or TOPdesk operators to build or maintain.
See AppDynamics ↔ TOPdesk sync live
Book a demo and we'll connect your AppDynamics and TOPdesk instances in real time.