TOPdesk – Datadog Integration

Data Types: Incidents / Events

Datadog (Event) → TOPdesk (Incident)

TOPdesk – Datadog Integration Use Case

If your service desk team is using TOPdesk and your IT team is using Datadog to monitor your servers and tools, you can connect the two tools with ZigiOps and benefit from real-time data transfer between them. Here is an example.

Datadog has received a new event that needs the attention of the service desk team. ZigiOps collects the details for the event in real-time and enters it as a ticket in TOPdesk with all relevant information.

Whenever someone updates or closes an event in Datadog, ZigiOps syncs it automatically with the related ticket in TOPdesk, so the service desk team has all the latest information immediately available.

You can setup the integration in minutes with the pre-defined templates that ZigiOps has. You also have full control over what data and fields will be synchronized with the easy to manage filters and mapping capabilities that the platform offers.

Challenges for TOPdesk and Datadog users

TOPdesk is a service management tool that can manage many services in various departments of an organization. It helps businesses manage a facilities’ work orders, maintenance schedules, assets and on-site guest visits. Datadog is a monitoring and analytics tool for IT and DevOps teams that can be used to monitor services such as servers, databases and tools.

If a company is using both tools without synchronizing them this might result in silos, delays and ineffective communication between teams. Often, each team prefers using the applications they’re used to, which can slow down communication and reduce efficiency, if you’re not using an integration platform to connect Datadog and TOPdesk.

Integrating TOPdesk and Datadog extends the functionalities of each application and helps you connect your teams effortlessly, so that they can exchange data easier than ever, and solve issues fast.

How do we solve them?

Connect TOPdesk and Datadog to help your teams stay in sync effortlessly. ZigiOps, our agile, fully customizable, no-code integration platform allows for seamless end-to-end connectivity between Datadog and TOPdesk.

With ZigiOps you can automatically extract events from Datadog and load them into TOPdesk in real time. Set up your integration and start using it in minutes. Customize it in a few clicks and scale it up or down as needed.

Thanks to ZigiOps, you get to speed up defect tracking and resolution, optimize change requests, improve root cause analysis, and get rid of informational silos.