TOPdesk logo Datadog logo
TOPdesk ↔ Datadog · bidirectional · real-time

TOPdesk and Datadog, always in sync

Give your service desk TOPdesk context. ZigiOps turns TOPdesk Incidents into Datadog Monitors in real time — status, priority and notes flow both ways, no scripts required.

Live sync
99.8% success
TOPdesk logo TOPdesk
Record
T-1042
Datadog logo Datadog
Synced record
D-482
Incident↔ synced
Priority↔ synced
Status↔ synced
The problem

TOPdesk catches issues first, but Datadog is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Incident into a Monitor — or it falls through the cracks.

The solution

ZigiOps turns every TOPdesk Incident into a Datadog Monitor automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.

How the TOPdesk ↔ Datadog mapping works inside ZigiOps

A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.

Field mapping · TOPdesk → Datadog
Field mapping Filters & triggers Conflict rules
TOPdesk logo TOPdesk
Datadog logo Datadog
Incident
Monitor
Priority
Priority
Status
Status
Comment
Comments
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction

See TOPdesk ↔ Datadog sync live

Book a demo and we'll connect your TOPdesk and Datadog instances in real time.

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