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TOPdesk

TOPdesk integrations:

Optimize and automate IT Service Management (ITSM) by connecting TOPDesk with the rest of your enterprise software tools. With ZigiOps, our agile, powerful, no-code integration platform, you can set up seamless bi-directional integrations between TOPDesk and some of the most popular applications for ITSM, ITOM, DevOps, ALM, and APM. Sync TOPDesk with Jira, Azure DevOps, VMware vRealize Operations (vROps), Micro Focus OpsBridge, Nagios, Cherwell, BMC Remedy, Splunk – and more! Set up your workflows in a matter of minutes and improve communication between your teams effortlessly. 

Available connectors for TOPdesk:

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Ops Bridge

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Jira

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Cherwell

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Jira Service Desk

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BMC Remedy

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Dynatrace 

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Dynatrace AppMon

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NewRelic

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Appdynamics

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Solarwinds

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Splunk

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VMware vRealize Operations

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Azure Devops

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Zabbix

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SalesForce

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CA APM

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CA UIM

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BMC TrueSight

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BMC Helix

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BMC Remedyforce

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Datadog

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Kubernetes

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Prometehus

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Nagios

Nutanix

Nutanix

Amazon CloudWatch Logo

Amazon Cloudwatch

Azure Monitor Logo

Azure Monitor

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An overview of ZigiOps’ integrations for TOPDesk

Benefits

  • Sync TOPDesk with your other software tools
  • Align ITSM, ITOM, APM, DevOps and monitoring
  • Boost customer satisfaction and keep response times low
  • Optimize end-to-end dataflow and improve communication
  • Automate and simplify your workflows and processes
  • Reduce storage costs by improving your data infrastructure
  • And the best of all: no API or coding knowledge required! With simple UI actions, you can execute complex backend operations

Features

  • Real-time bi-directional integrations between TOPDesk and your other apps
  • Pre-built, out-of-the-box templates you can start using instantly
  • Conditional field mapping and simplified integration logic
  • Global schema: automated relations between data from different tools
  • Fully customizable workflows for all your use cases
  • Advanced retry mechanism for error handling
  • 100% secure, vendor-certified integrations
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Micro Focus OpsBridge - TOPDesk Use Case

With an iPaaS such as ZigiOps, you can easily sync ITSM and ITOM by connecting TOPDesk with OpsBridge Manager (OBM). 

OBM receives events from different tools, which ZigiOps allows you to redirect manually or automatically (based on specific conditions). 

OBM receives a new event in the event browser. The event is then transferred to a connected server for ZigiOps. The integration platform creates a new incident in TOPdesk, containing all relevant OBM event details. The incident number is returned to the OBM event as an external ID. 

The OBM event is then updated. This update is reported to the related incident in TOPDesk. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations. 

The TOPdesk incident is updated. ZigiOps automatically logs the update to OBM’s related event. Updates include lifecycle synchronization, regular fields, custom fields, and requests or actions notes.

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