Optimize and automate IT Service Management (ITSM) by connecting TOPDesk with the rest of your enterprise software tools. With ZigiOps, our agile, powerful, no-code integration platform, you can set up seamless bi-directional integrations between TOPDesk and some of the most popular applications for ITSM, ITOM, DevOps, ALM, and APM. Sync TOPDesk with Jira, Azure DevOps, VMware vRealize Operations (vROps), Micro Focus OpsBridge, Nagios, Cherwell, BMC Remedy, Splunk – and more! Set up your workflows in a matter of minutes and improve communication between your teams effortlessly.
Available connectors for TOPdesk:
With an iPaaS such as ZigiOps, you can easily sync ITSM and ITOM by connecting TOPDesk with OpsBridge Manager (OBM).
OBM receives events from different tools, which ZigiOps allows you to redirect manually or automatically (based on specific conditions).
OBM receives a new event in the event browser. The event is then transferred to a connected server for ZigiOps. The integration platform creates a new incident in TOPdesk, containing all relevant OBM event details. The incident number is returned to the OBM event as an external ID.
The OBM event is then updated. This update is reported to the related incident in TOPDesk. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
The TOPdesk incident is updated. ZigiOps automatically logs the update to OBM’s related event. Updates include lifecycle synchronization, regular fields, custom fields, and requests or actions notes.