Challenges for TOPdesk users

TOPdesk is a popular service desk solution that helps you automate incident management and resolution. If your teams are using different software tools from TOPdesk, they need to be integrated to exchange data automatically. Otherwise, things can quickly become complicated. It’s crucial to ...

TOPdesk is a popular service desk solution that helps you automate incident management and resolution. If your teams are using different software tools from TOPdesk, they need to be integrated to exchange data automatically. Otherwise, things can quickly become complicated. It’s crucial to have an instant overview of your applications, infrastructure, and incidents via the different monitoring and ITSM platforms you use. If you want to resolve issues as they arise, and not let them affect your customers, you need to act fast. If you manually transfer incidents and events from TOPdesk to other tools, you can easily make errors, which end up in misalignments. This, in turn, can make the development and operations process less agile and adaptable.

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How do we solve them?

With ZigiOps, you can optimize and automate IT Service Management (ITSM) by connecting TOPDesk with the rest of your enterprise software tools. Our agile, powerful, no-code integration platform allows you to set up seamless bi-directional integrations between TOPDesk and some of the most popular ...

With ZigiOps, you can optimize and automate IT Service Management (ITSM) by connecting TOPDesk with the rest of your enterprise software tools. Our agile, powerful, no-code integration platform allows you to set up seamless bi-directional integrations between TOPDesk and some of the most popular applications for ITSM, ITOM, DevOps, ALM, and APM. Sync TOPdesk with Jira, Azure DevOps, VMware vRealize Operations (vROps), Micro Focus OpsBridge, Nagios, Cherwell, BMC Remedy, Splunk, and more.Set up workflows in a matter of minutes and improve communication between your teams effortlessly, simplifying everyone’s work.

Other Integration Cases

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ITOM
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ITSM

Pre-built, out-of-the-box integration templates you can start using instantly​

Conditional field mapping and simplified integration logic​

100% secure, vendor-certified integrations​

TOPdesk

Users Features

Fully customizable workflows for all your use cases​

Advanced retry mechanism for error handling​

Global schema: automated relations between data from different tools​

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