Financial Institution Integrates Jira and BMC Remedy with ZigiOps
See how leading Financial company elevated their performance with ZigiOps
Introduction to Financial company
Our client, a global leader in the payments industry, operates one of the world’s most advanced payment processing networks, connecting consumers, financial institutions, merchants, governments, and businesses in over 210 countries and territories. With a relentless focus on innovation, financial companies drive commerce and facilitates secure, convenient, and efficient transactions. Their commitment to advancing digital and financial inclusion aligns with their mission to create a world beyond cash.
Integration Challenges at Financial company
As a technology-driven organization, the customer relies heavily on efficient IT service management (ITSM) to maintain seamless operations and deliver exceptional service. Financial company uses BMC Remedy to handle incident management and Jira for service requests and project management. However, the lack of integration between these systems led to several operational challenges:
- Data Silos: Incident details logged in BMC Remedy were not automatically synchronized with Jira, creating data silos and inconsistencies.
- Manual Processes: Teams had to manually transfer incident data from BMC Remedy to Jira, leading to delays and errors.
- Reduced Efficiency: The lack of integration hampered the efficiency of resolving incidents and fulfilling service requests.
- Poor Collaboration: Communication gaps between teams using different tools reduced collaboration and transparency.
ZigiOps client sought a solution to bridge the gap between BMC Remedy and Jira, ensuring a seamless flow of information and improving overall ITSM efficiency.
Solution: ZigiOps for Bi-Directional Jira Software BMC Remedy Integration
To address these challenges, our client chose ZigiOps, an advanced integration platform, to connect Jira and BMC Remedy bi-directionally. ZigiOps specializes in automating and streamlining workflows by seamlessly integrating various enterprise systems.
How ZigiOps Helped Financial company integrare Jira and BMC Remedy
ZigiOps provided a robust solution that enabled the company to integrate BMC Remedy incidents with Jira service requests, offering the following benefits:
- Automated Data Synchronization: ZigiOps automated the transfer of incident data between BMC Remedy and Jira, eliminating manual efforts and reducing errors.
- Real-Time Updates: Changes in incident status or details in one system were instantly reflected in the other, ensuring up-to-date and accurate information across platforms.
- Improved Efficiency: The integration streamlined workflows, allowing teams to focus on resolving incidents and fulfilling service requests more effectively.
- Enhanced Collaboration: By connecting Jira and BMC Remedy, ZigiOps improved collaboration between IT and project management teams, leading to better decision-making and faster issue resolution.
Conclusion
The financial company ’s successful integration of Jira and BMC Remedy using ZigiOps highlights the platform’s capability to resolve complex ITSM challenges. By eliminating data silos and automating workflows, ZigiOps enabled its client to enhance their incident management and service request processes, ultimately driving better outcomes and supporting their mission to provide secure and efficient payment solutions.