Jira BMC Remedy integration: two-way sync without scripts
No more manual updates between Jira and BMC Remedy
ZigiOps keeps Jira issues and BMC Remedy records in two-way sync, as often as every 10 seconds, without scripts or plugins. It is a standalone platform that runs as a ZigiWave-hosted cloud or on your own infrastructure, and it does not permanently store the data it transfers. It supports Jira 7.x or newer and BMC Remedy 9.1.x or newer, including incidents, problems, change requests and work orders. Licensed per workflow, from €500 a month, billed yearly.
Jira 
BMC Remedy Engineering tracks work in Jira, but the service desk runs on BMC Remedy. When an Incident needs a code fix, or an Issue needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links Jira Issues to BMC Remedy Incidents in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the Jira ↔ BMC Remedy mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira 
BMC Remedy Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Jira connector BMC Remedy connector See the Incident-to-Resolution solution → Jira ↔ BMC Remedy FAQ
Is the Jira–BMC Remedy sync two-way?
Yes. The Jira tasks to Remedy incidents and Jira tasks to Remedy problems templates are bi-directional, so updates flow both ways.
Which Jira and BMC Remedy versions are supported?
ZigiOps supports BMC Remedy (BMC Helix ITSM) 9.1.x or newer and Jira Software and Jira Service Management 7.x or newer, on all deployment types.
Which BMC Remedy records can be synced?
Incidents, problems, change requests and work orders. Ready-made templates cover Jira tasks with Remedy incidents and problems, and Remedy change requests and work orders to Jira tasks.
Do I need scripts or plugins?
No. The integration is configured in ZigiOps and does not require custom scripts or plugins. ZigiOps connects to BMC Remedy through its REST API.
How fast does the sync run?
ZigiOps syncs continuously on an interval you configure, as short as 10 seconds.
How much does it cost?
ZigiOps is licensed per workflow, from €500 a month billed yearly. Cloud hosting, implementation and a free proof of concept are included.
See Jira ↔ BMC Remedy sync live
Book a demo and we'll connect your Jira and BMC Remedy instances in real time.