Automate your help desk processes and set up a seamless end-to-end dataflow within your organization with the help of ZigiOps’ bi-directional integrations for BMC Remedyforce. Connect some of the most widely used enterprise software tools for ITOM, ITSM, APM, and DevOps—such as Jira, ServiceNow, Micro Focus Ops Bridge, Dynatrace, and Salesforce—to your BMC Remedyforce. Simplify your operations and enjoy the huge functionality pool of all of your applications, without disrupting your processes.
Available connectors for BMC Remedyforce:
The helpdesk team receives a new incident in Remedyforce, which, as they find out, results from a software bug. This means that they need to forward it to the developers to solve it.
With ZigiOps, they can send it to the DevOps team automatically: they don’t need to manually log the issue in Azure DevOps. The integration platform does all the heavy lifting: ZigiOps creates an incident in Azure DevOps and updates it in real time.
Communication between the helpdesk team and the developer in charge is very easy. They don’t need any additional tools for that, because everything takes place in the comments. ZigiOps synchronizes log files, traces, and all attachments in real time. This eliminates bottlenecks and silos and helps your teams be more efficient, spending less time and effort on each issue.
Once the developer fixes the problem, ZigiOps automatically updates the incident in BMC Remedyforce. The end customer receives a notification that you’ve solved their problem.