BMC Remedyforce – Cherwell Integration
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Data Types: Incidents
BMC Remedyforce – Cherwell Overview
Connect BMC Remedyforce and Cherwell bi-directionally, and synchronize all incidents between them. Thanks to ZigiOps’ integration between the two applications, you can benefit from the functionalities of both tools without disrupting your processes. Improve the efficiency of your service desk and handle incoming queries faster than ever before.
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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