CA UIM Integrations

The combination of monitoring and service/help desk tools is quite common and brings many benefits to users. Such is the case with CA UIM and ServiceNow. Here, we have two quite common use cases. In the first one, the IT team wants to send crucial monitoring data, accumulated by CA UIM directly in ServiceNow, marked as events. This is possible via ZigiOps and its easy deployment. It immediately makes the connection between the systems, thus enabling the data transfer in a matter of minutes. When synced, any data change in CA UIM will appear as an event in ServiceNow.

Another use case related to the integration between the two systems involves the transfer of topology information. If the supervising IT team discovers information not present in ServiceNow, but it should be, this might be a problem. In such instances, ZigiOps helps both systems connect instantly and transfer the much-needed data.

This ensures that no human errors will be present. Also, the synchronization between the two ensures that the topology's database will be kept up-to-date automatically.

Let's say that the IT monitoring team has detected some useful data in CA UIM's database that's not present in OpsBridge. What the team wants is to easily and securely forward the information to the OpsBridge system. With ZigiOps, that is possible within a few minutes and with minimal effort. In just a few clicks, both systems synchronize, and thus, the transfer of data from CA UIM to OpsBridge happens automatically. Apart from saving a lot of time, ZigiOps helps enrich the topology database in OpsBridge.

ZigiOps also automates the transfer of metrics and events between CA UIM and OpsBridge. Connecting the two systems enables a seamless data flow, which increases visibility in the entire IT ecosystem.

As monitoring tools, both CA UIM and Splunk are popular with their ability to accumulate a large amount of data that helps businesses scale their performance and level up customer satisfaction.

Let's see one of the most common use cases. Your monitoring team wants to forward collected data from CA UIM to Splunk and use it for data visualization. Since the systems are not connected, this cannot happen automatically. To make this happen, ZigiOps steps in. After its initial deployment, our no-code integration tool syncs both systems immediately. The needed data events that are present in CA UIM are immediately available in Splunk. Thanks to its bi-directional connection, any data change in one of the systems will be updated automatically in the other.

Both CA UIM and Cherwell are well-known names in the world of business software. CA UIM is known for its monitoring and management capabilities. Both systems are usually used together so that the company's ITSM and Monitoring teams deliver better results. One of the most popular use cases involving the two systems focuses on successfully transferring events. When the responsible monitoring team discovers the existence of a data cluster that's not in Cherwell's database, but it should, there could be a problem.

The easiest possible way is to deploy an out-of-the-box tool that would do the job in just a few clicks. That's ZigiOps - an innovative integration platform that synchronizes the two connected systems in minutes without the help of an external developer. ZigiOps links the systems and enables the transfer of data from CA UIM to Cherwell as events.

On other occasions, technical teams need to forward the accumulated topology from CA UIM directly to Cherwell. When ZigiOps steps in, this happens automatically. First, this eliminates the possibility of human errors. Second, the data is transferred on the spot, enriching Cherwell's information database and being ready to use.

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