One record, two systems: Cherwell and CA UIM in sync
Give your service desk Cherwell context. ZigiOps turns Cherwell Incidents into CA UIM Alerts in real time — status, priority and notes flow both ways, no scripts required.
Cherwell 
CA UIM Cherwell catches issues first, but CA UIM is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Incident into an Alert — or it falls through the cracks.
ZigiOps turns every Cherwell Incident into a CA UIM Alert automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the Cherwell ↔ CA UIM mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Cherwell 
CA UIM Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Cherwell connector CA UIM connector See Cherwell ↔ CA UIM sync live
Book a demo and we'll connect your Cherwell and CA UIM instances in real time.