CA UIM ServiceNow integration: two-way sync without scripts
No more manual updates between CA UIM and ServiceNow
Give your service desk CA UIM context. ZigiOps turns CA UIM Alerts into ServiceNow Incidents in real time — status, priority and notes flow both ways, no scripts required.
CA UIM 
ServiceNow CA UIM catches issues first, but ServiceNow is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Alert into an Incident — or it falls through the cracks.
ZigiOps turns every CA UIM Alert into a ServiceNow Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the CA UIM ↔ ServiceNow mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
CA UIM 
ServiceNow Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
CA UIM connector ServiceNow connector See the Incident-to-Resolution solution → See CA UIM ↔ ServiceNow sync live
Book a demo and we'll connect your CA UIM and ServiceNow instances in real time.