Challenges for Zendesk Support users

Zendesk Support is one of the most popular and widely used support ticketing systems. As a customer support platform, Zendesk Support's main objective is to establish a connection between the organization and its clients. In addition, Zendesk Support helps monitor the effectiveness and ...

Zendesk Support is one of the most popular and widely used support ticketing systems. As a customer support platform, Zendesk Support's main objective is to establish a connection between the organization and its clients. In addition, Zendesk Support helps monitor the effectiveness and productivity of the organization's customer service agents.

How do we solve them?

Modern enterprises use more than one tool to keep track of customer interactions and issue resolutions. The ability to prioritize and solve problems on time before they escalate is crucial. That's why systems like Zendesk support usually pair with other software tools for ITSM, ITOM, and DevOps. ...

Modern enterprises use more than one tool to keep track of customer interactions and issue resolutions. The ability to prioritize and solve problems on time before they escalate is crucial. That's why systems like Zendesk support usually pair with other software tools for ITSM, ITOM, and DevOps. This ensures seamless end-to-end data flow, enhanced productivity, and maximum customer satisfaction. With ZigiOps, an out-of-the-box integration solution, all of the abovementioned happens in just a few clicks. It synchronizes Zendesk and other systems instantly so that changes in one of them are also present in the other. Data transfer happens automatically, helping teams work better together.

Other Integration Cases

ITOM
Cloud
DevOps

Seamless bi-directional integrations between Zendesk and the rest of the apps​

Pre-built, out-of-the-box templates and workflows that can immediately be put into use​

Conditional field mapping for a simplified integration logic​

Zendesk Support

Users Features

Global schema: automated relations between data from different systems​

Customizable workflows for all your use cases​

Advanced retry mechanism for improved error handling ,100% secure, vendor-certified integrations​

Resources

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