BMC Remedy OpsBridge Integration video with ZigiOps
In this video, we demonstrate how to integrate Micro Focus Operations Bridge Manager (OBM) with BMC Remedy using ZigiOps—a flexible, no-code integration platform designed for real-time, bidirectional data synchronization.
Step 1: Log In to ZigiOps
Access the ZigiOps platform and log in to begin the setup process.
Step 2: Verify System Connections
Navigate to the Connected Systems tab to verify that ZigiOps has valid and active connections to both Micro Focus OBM and BMC Remedy.
Step 3: Select Integration Template
Go to the Configurator menu and choose the OBM–Remedy integration from the list of pre-defined templates. These templates come with ready-to-use settings for actions, triggers, filters, and field mappings.
Step 4: Configure the Integration
On the Operational Level, configure the following:
- Data Collection Method – choose between Listeners or Pollers
- Trigger Conditions – set filters to determine which events are transferred
- Field Mappings – define how fields from OBM align with fields in Remedy, including custom attributes, severity levels, and lifecycle states
Once the setup is complete and verified, save the configuration.
Step 5: Test the Integration
Watch the integration in action:
- An event is generated in OBM
- ZigiOps automatically transfers the event and creates a corresponding incident in BMC Remedy
Step 6: Bi-Directional Synchronization
After the initial transfer:
- Any updates in OBM (such as annotations, severity changes, or status updates) are synchronized with the related Remedy incident
- Conversely, any modifications in Remedy are reflected in the related OBM event
This ensures full visibility and continuous synchronization between monitoring and ITSM systems.
To explore this integration further or request a free trial, visit our website and schedule a live demo