Freshservice integration, without the scripting
Connect Freshservice to your ITSM, DevOps, CRM and monitoring tools with no-code, two-way, real-time sync — records stay aligned across every system, comments and attachments included.
Freshservice 
ServiceNow What ZigiOps connects Freshservice to
AppDynamics 
BMC Remedy 
GitHub 
IFS Cloud 
Jira 
Amazon CloudWatch 
Azure DevOps 
Azure Monitor 
Bitbucket 
BMC Atrium 
BMC Helix BMC Remedyforce 
BMC TrueSight 
CA UIM 
Cherwell 
CircleCI 
ConnectWise 
Datadog 
Dynatrace 
Foglight 
Freshdesk 
Icinga 
IFS assyst 
Ivanti 
Jenkins 
Jira Product Discovery 
Jira Service Management 
Kubernetes 
ManageEngine OpManager Plus 
ManageEngine ServiceDesk Plus 
Microsoft Dynamics 365 
Microsoft Intune 
MS SCOM 
Nagios 
New Relic 
Nutanix 
OpsBridge 
OPTIC Data Lake 
Oracle Enterprise Manager 
PagerDuty 
Prometheus 
Salesforce 
SAP Solution Manager 
SCADA 
ServiceNow 
Signl4 
SolarWinds 
Splunk 
TOPdesk 
VMware SD-WAN vROps 
xMatters 
Zabbix 
Zendesk Sell 
Zendesk Support 
ZigiOps Web Listener Integrations Supported data types
Example mapping · Freshservice ↔ ServiceNow
Freshservice integration FAQ
What can ZigiOps sync from Freshservice?
Tickets, changes and assets — including comments and attachments — mapped with full fidelity to your ITSM and DevOps tools.
Is the Freshservice integration two-way?
Yes. Updates flow both ways in real time, and conflict-resolution logic keeps both systems authoritative.
Can I run Freshservice alongside another ITSM tool during migration?
Yes. ZigiOps is commonly used to keep Freshservice and a target ITSM system in sync during a phased migration or multi-brand support model.
How do I sync Freshservice tickets with Jira without paying for Zapier or building a custom integration?
ZigiOps connects Freshservice to Jira — or ServiceNow, or any of 50+ other systems — with a no-code, two-way template. No Zapier subscription, no custom API code; configure the field mapping visually and the sync runs in real time.
Can Freshservice run alongside another ITSM tool during a migration without losing ticket history?
Yes. ZigiOps keeps Freshservice and the target system synchronized in real time throughout the migration window, with zero data loss, so both teams keep working in their existing tool until cutover is complete.
Does the sync include comments and attachments, or just the ticket status?
Comments, attachments and status transitions all sync both ways by default — not just the status field.
See your Freshservice data sync live
Book a demo and we'll connect Freshservice to your target system in real time.