Freshservice BMC Remedy integration: two-way sync without scripts
Sync Freshservice with BMC Remedy — no code, no delays
Run Freshservice and BMC Remedy as one system. ZigiOps syncs Tickets and Incidents in both directions in real time — no scripts required.
Freshservice 
BMC Remedy Running Freshservice and BMC Remedy side by side means the same Ticket often has to be tracked, updated and closed in both systems separately — doubling the manual work for every ticket.
ZigiOps keeps Freshservice and BMC Remedy synchronized in both directions, so a Ticket created or updated in one system reflects automatically in the other, with no duplicate data entry.
How the Freshservice ↔ BMC Remedy mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Freshservice 
BMC Remedy Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Freshservice connector BMC Remedy connector See Freshservice ↔ BMC Remedy sync live
Book a demo and we'll connect your Freshservice and BMC Remedy instances in real time.