Freshservice ↔ BMC Remedy · bidirectional · real-time
Freshservice and BMC Remedy, always in sync
Run Freshservice and BMC Remedy as one system. ZigiOps syncs Tickets and Incidents bidirectionally in real time — no scripts required.
Live sync
99.8% success
Freshservice Record
F-1042
BMC Remedy Synced record
BR-482
Ticket↔ synced
Priority↔ synced
Status↔ synced
The problem
Running Freshservice and BMC Remedy side by side means the same Ticket often has to be tracked, updated and closed in both systems separately — doubling the manual work for every ticket.
The solution
ZigiOps keeps Freshservice and BMC Remedy synchronized bidirectionally, so a Ticket created or updated in one system reflects automatically in the other, with no duplicate data entry.
How the Freshservice ↔ BMC Remedy mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Freshservice 
BMC Remedy Ticket
Incident
Priority
Priority
Status
Status
Comments
Comments
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction
See Freshservice ↔ BMC Remedy sync live
Book a demo and we'll connect your Freshservice and BMC Remedy instances in real time.