GitHub and Freshservice, connected in real time
Give engineering and the service desk one shared record. ZigiOps syncs GitHub Issues with Freshservice Tickets in real time — no scripts required.
GitHub 
Freshservice Engineering tracks work in GitHub, but the service desk runs on Freshservice. When a Ticket needs a code fix, or an Issue needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links GitHub Issues to Freshservice Tickets in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the GitHub ↔ Freshservice mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
GitHub 
Freshservice Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
GitHub connector Freshservice connector See GitHub ↔ Freshservice sync live
Book a demo and we'll connect your GitHub and Freshservice instances in real time.