Github - Freshservice integration 

Data Types: issues, work items

GitHub (issues)-> Freshservice(tickets)  

Freshservice(tickets) -> GitHub (issues)

GitHub integration with Freshservice use case

An IT team utilizes GitHub for issue tracking and Freshservice for IT service management. Upon the creation of a new GitHub issue to address a software bug, there is an urgent need for its resolution that requires immediate intervention. The easiest and fastest way would be to handle it through an initial integration between the systems. The reality, however, is quite different. In most cases, the systems do not communicate in any way. Any generated information must be manually transferred from one system to another. Without integration between GitHub and Freshservice, teams face several challenges. Manual duplication of tasks is required, as developers must recreate issues reported in Freshservice as GitHub issues and vice versa, leading to potential errors.

Secondly, there's a lack of synchronization between the two platforms, resulting in inconsistent tracking of issues and tickets across teams. This could effortlessly be eliminated if companies opt for an integration solution – such as ZigiOps. ZigiOps is a standalone no-code integration platform, that establishes smooth bi-directional integration without a single line of additional code. Easy to use and customize per needs, the integration platform handles even the most comprehensive cases regarding the two systems. When it detects the GitHub issue, ZigiOps automatically generates a corresponding ticket in Freshservice. This ticket mirrors the details from the GitHub issue, including title, description, labels, and assignees. As the development team works on resolving the issue and updates its status and progress in GitHub, the corresponding ticket in Freshservice is synchronized in real-time, ensuring consistency between the two platforms.

Similarly, if a support ticket is created in Freshservice to address an IT service request, it triggers the creation of a corresponding GitHub issue. The ZigiOps bi-directional integration facilitates seamless communication and collaboration between the development and IT support teams, enabling efficient resolution of issues and timely delivery of IT services. Post-resolution, updates made on either platform are synchronized, providing stakeholders with a unified view of the resolution process and improving overall operational efficiency.

About GitHub

GitHub stands at the forefront of software development, offering a comprehensive suite of tools designed to streamline workflows and foster collaboration. With its robust version control system, issue tracking capabilities, and support for pull requests, GitHub empowers teams to manage their codebase efficiently and effectively. The platform's extensive integration ecosystem further enhances its utility, allowing companies to seamlessly integrate with other development tools and services. By centralizing code repositories and providing a platform for collaboration, GitHub facilitates seamless communication and code sharing among team members, ultimately driving productivity and code quality.

About Freshservice

Freshservice is a cloud-based IT service management (ITSM) platform designed to streamline and automate IT operations. Key features of Freshservice include incident management, asset management, service catalog, change management, and knowledge management. With its intuitive user interface and customizable workflows, Freshservice empowers IT teams to deliver exceptional service to their users while effectively managing IT assets and infrastructure. The platform offers robust ticketing capabilities, allowing users to create, track, and resolve IT issues efficiently. Additionally, Freshservice provides comprehensive reporting and analytics tools, enabling IT teams to gain insights into service performance and make data-driven decisions. Overall, Freshservice enables organizations to improve IT service delivery, enhance user satisfaction, and achieve greater efficiency in managing IT operations.

Challenges for GitHub and Freshservice users 

Common challenges for GitHub and Freshservice users include manual data duplication, lack of synchronization between platforms, fragmented communication, and inefficiencies in issue resolution and IT service delivery. However, a tool like ZigiOps can help companies overcome these challenges by providing seamless integration between GitHub and Freshservice. ZigiOps automates the synchronization of data bidirectionally, ensuring that issues reported in Freshservice are automatically created as GitHub issues and vice versa. This eliminates the need for manual data entry, reducing errors and saving time for users.  

Additionally, ZigiOps ensures real-time synchronization, keeping data consistent across platforms and enabling teams to have a unified view of project progress and IT service requests. By streamlining communication and automating workflows, ZigiOps enables companies to enhance collaboration, improve efficiency, and deliver better outcomes in both software development and IT service management.

Why integrate GitHub and Freshservice? 

Companies seek to integrate GitHub and Freshservice to streamline their software development and IT service management processes. Integrating these platforms allows for seamless communication and collaboration between development and IT teams, leading to faster issue resolution, improved service delivery, and overall operational efficiency. However, without a dedicated integration solution, companies may face challenges such as manual data duplication, lack of synchronization, and fragmented communication between platforms.

Concluding thoughts on the GitHub and Freshservice

In conclusion, integrating GitHub and Freshservice is essential for companies seeking to streamline their software development and IT service management processes. This integration enables seamless communication and collaboration between development and IT teams, leading to faster issue resolution, improved service delivery, and overall operational efficiency. Leveraging ZigiOps for this integration provides companies with a powerful solution to automate workflows, ensure data integrity, and achieve superior efficiency. By synchronizing data bidirectionally between GitHub and Freshservice, ZigiOps eliminates manual data duplication, reduces errors, and saves time for users.