Freshservice Jira integration: two-way sync without scripts
No more manual updates between Freshservice and Jira
Give engineering and the service desk one shared record. ZigiOps syncs Freshservice Tickets with Jira Issues in real time — no scripts required.
Freshservice 
Jira Engineering tracks work in Freshservice, but the service desk runs on Jira. When an Issue needs a code fix, or a Ticket needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links Freshservice Tickets to Jira Issues in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the Freshservice ↔ Jira mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Freshservice 
Jira Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Freshservice connector Jira connector See the Incident-to-Resolution solution → See Freshservice ↔ Jira sync live
Book a demo and we'll connect your Freshservice and Jira instances in real time.