Freshservice Jira integration: two-way sync without scripts
No more manual updates between Freshservice and Jira
ZigiOps keeps Freshservice tickets and Jira issues in two-way sync, as often as every 10 seconds, without scripts. It is a standalone platform that runs as a ZigiWave-hosted cloud or on your own infrastructure, and it does not permanently store the data it transfers. It supports all Freshservice versions and Jira Software and Jira Service Management 7.x or newer. Licensed per workflow, from €500 a month, billed yearly.
Freshservice 
Jira Engineering tracks work in Freshservice, but the service desk runs on Jira. When an Issue needs a code fix, or a Ticket needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links Freshservice Tickets to Jira Issues in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the Freshservice ↔ Jira mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Freshservice 
Jira Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Freshservice connector Jira connector See the Incident-to-Resolution solution → Freshservice ↔ Jira FAQ
Which Freshservice and Jira versions are supported?
ZigiOps supports all Freshservice versions, and Jira Software and Jira Service Management 7.x or newer on all deployment types.
How does ZigiOps connect to Freshservice and Jira?
Freshservice connects with the email address you log in with and a Freshservice API token. Jira Cloud connects with OAuth 2.0: you sign in with your Atlassian account and approve the ZigiWave app, so no API token is needed. Jira Data Center and Server connect with Basic authentication.
Which Freshservice records can be synced with Jira?
Incidents, service requests and ticket notes, which map to Jira issues and comments. Ready-made templates cover Freshservice incidents to Jira tasks, Jira tasks to Freshservice incidents and Freshservice service requests to Jira tasks.
How fast does the sync run?
ZigiOps syncs continuously on an interval you configure, as short as 10 seconds.
How much does it cost?
ZigiOps is licensed per workflow, from €500 a month billed yearly. Cloud hosting, implementation and a free proof of concept are included.
Can I try it on my own systems?
Yes. A safe test mode validates your field mappings on real data before go-live, and a free proof of concept is included.
See Freshservice ↔ Jira sync live
Book a demo and we'll connect your Freshservice and Jira instances in real time.