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Challenges for BMC Remedy users

BMC Remedy is a popular IT service management (ITSM) solution that many companies use to manage their IT infrastructure and handle service requests. With it, teams deliver better value and improve the overall experience of both customers and employees, by simplifying ITSM processes and automating ...

BMC Remedy is a popular IT service management (ITSM) solution that many companies use to manage their IT infrastructure and handle service requests. With it, teams deliver better value and improve the overall experience of both customers and employees, by simplifying ITSM processes and automating workflows.

In most instances, BMC Remedy is used together with other enterprise apps, to manage different aspects of the company’s operations. In fact, ITSM, DevOps, ITOM, and APM often coexist in large organizations.

For the success of your business, you need to make sure your teams are well-aligned and in sync. One of the best ways to achieve that is through a no-code integration platform.

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How do we solve them?

Help your teams work better together by connecting BMC Remedy with all other software applications your company is using, and solve issues faster than ever by letting your teams communicate easily with each other.

Extract all your incoming queries from BMC Remedy and log them ...

Help your teams work better together by connecting BMC Remedy with all other software applications your company is using, and solve issues faster than ever by letting your teams communicate easily with each other.

Extract all your incoming queries from BMC Remedy and log them instantly into your other systems, such as Jira, OpsBridge, Cherwell, Dynatrace, Azure DevOps, Salesforce, and more.

Streamline communication between DevOps, ITSM, ITOM, and APM, thanks to ZigiOps’ bi-directional, scalable, fully customizable integrations for BMC Remedy. Help your teams and departments work better together, and do more with less effort.

Bi-directional integrations between BMC Remedy and your other software tools: ServiceNow, OpsBridge, Cherwell, Jira, and more.​

Pre-built templates you can deploy and start using in minutes instead of days or weeks​

Conditional field mapping for a simplified and optimized integration logic ​

BMC Remedy

Users Features

Global schema: automated relations between data from each system​

Fully customizable workflows, featuring chained and dependent actions​

100% secure, vendor-certified integrations that are routinely tested​

Resources

Integrating Jira with other ITSM systems – most common challenges & how to resolve them

Learn the benefits of a Jira integration with an IT Service Management system. Free trial available.

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Recap of the Live Demo: Transfer Salesforce Cases to Jira Issues in a breeze

A recap of the live demo for Jira to Salesforce integration with ZigiOps. See how we transfer Salesforce Cases to Jira Issues in a breeze.

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ZigiOps Integration Platform – New UI & Guide

Have a look at the new ZigiOps UI and Integration Wizard which leads you through the integrations and helps you set them up within minutes.

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Regular Expressions in Integrations – RegEx

How is RegEx or patterns applied in integrations? Watch our step-by-step video guide on using all types of RegEx syntaxes with ZigiOps.

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Integrations field mapping video

Field mapping in integrations is critical for the correct data transfer. See our detailed video guide for mapping in system integrations.

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Case Study – World Leading Manufacturer

Check how ZigiOps' ServiceNow Azure DevOps integration helped a world leading manufacturer improve teamwork and end-user satisfaction.

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