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Challenges for BMC Remedy users
BMC Remedy is a popular IT service management (ITSM) solution that many companies use to manage their IT infrastructure and handle service requests. With it, teams deliver better value and improve the overall experience of both customers and employees, by simplifying ITSM processes and automating ...
BMC Remedy is a popular IT service management (ITSM) solution that many companies use to manage their IT infrastructure and handle service requests. With it, teams deliver better value and improve the overall experience of both customers and employees, by simplifying ITSM processes and automating workflows.
In most instances, BMC Remedy is used together with other enterprise apps, to manage different aspects of the company’s operations. In fact, ITSM, DevOps, ITOM, and APM often coexist in large organizations.
For the success of your business, you need to make sure your teams are well-aligned and in sync. One of the best ways to achieve that is through a no-code integration platform.
How do we solve them?
Help your teams work better together by connecting BMC Remedy with all other software applications your company is using, and solve issues faster than ever by letting your teams communicate easily with each other.
Extract all your incoming queries from BMC Remedy and log them ...
Help your teams work better together by connecting BMC Remedy with all other software applications your company is using, and solve issues faster than ever by letting your teams communicate easily with each other.
Extract all your incoming queries from BMC Remedy and log them instantly into your other systems, such as Jira, OpsBridge, Cherwell, Dynatrace, Azure DevOps, Salesforce, and more.
Streamline communication between DevOps, ITSM, ITOM, and APM, thanks to ZigiOps’ bi-directional, scalable, fully customizable integrations for BMC Remedy. Help your teams and departments work better together, and do more with less effort.
Popular Use Cases
BMC Remedy - Cherwell Integration Use Case
This integration is useful if your main ITSM system is either BMC Remedy or Cherwell, and you want to synchronize tickets from teams that use the other software tool.
When an Incident/Change is created in Cherwell, the ZigiOps integration will detect it and will create a related Incident/Change in BMC Remedy. There is a high level of control on data filtering to make sure ZigiOps collects only the necessary Incidents/Changes from Cherwell. You also have full control of data field mapping to specify how ZigiOps logs data into BMC Remedy. Regular fields, custom fields, lifecycle fields and comments are part of the integration.
Updates in Cherwell for those Incidents/Changes that were already transferred to BMC Remedy are collected on a scheduled interval (every minute) and synced with the related Incident/Change in BMC Remedy for regular fields, custom fields, lifecycle and comments.
Updates in BMC Remedy for Incidents/Changes that were previously created in Cherwell are also collected on a scheduled interval (again, every minute) and are synced with the related Incident/Change in Cherwell for regular fields, custom fields, lifecycle and comments.
BMC Remedy - Cherwell Integration Use Case
This integration is useful if your main ITSM system is either BMC Remedy or Cherwell, and you want to synchronize tickets from teams that use the other software tool.
When an Incident/Change is created in Cherwell, the ZigiOps integration will detect it and will create a related Incident/Change in BMC Remedy. There is a high level of control on data filtering to make sure ZigiOps collects only the necessary Incidents/Changes from Cherwell. You also have full control of data field mapping to specify how ZigiOps logs data into BMC Remedy. Regular fields, custom fields, lifecycle fields and comments are part of the integration.
Updates in Cherwell for those Incidents/Changes that were already transferred to BMC Remedy are collected on a scheduled interval (every minute) and synced with the related Incident/Change in BMC Remedy for regular fields, custom fields, lifecycle and comments.
Updates in BMC Remedy for Incidents/Changes that were previously created in Cherwell are also collected on a scheduled interval (again, every minute) and are synced with the related Incident/Change in Cherwell for regular fields, custom fields, lifecycle and comments.
BMC Remedy - Jira Integration Use Case
The helpdesk team receives a new incident in their BMC Remedy queue. After checking it, they notice the problem stems from a software bug, which means the development team needs to fix it.
With ZigiOps, the helpdesk team can forward the incident to Jira and log it as an issue automatically, without even needing to open it. The integration platform updates it in real time, which improves performance and speed, and enhances defect tracking and resolution.
The helpdesk team and the developer who’s working on the issue can communicate easily through ZigiOps. They don’t need any additional tools for that, because the communication takes place in the comments. ZigiOps syncs log files, traces, and all other attachments immediately, which eliminates bottlenecks and data silos.
Once the developer fixes the issue, ZigiOps updates the related incident in BMC Remedy. The end-customer receives a notification that you have resolved their problem.
BMC Remedy - Jira Integration Use Case
The helpdesk team receives a new incident in their BMC Remedy queue. After checking it, they notice the problem stems from a software bug, which means the development team needs to fix it.
With ZigiOps, the helpdesk team can forward the incident to Jira and log it as an issue automatically, without even needing to open it. The integration platform updates it in real time, which improves performance and speed, and enhances defect tracking and resolution.
The helpdesk team and the developer who’s working on the issue can communicate easily through ZigiOps. They don’t need any additional tools for that, because the communication takes place in the comments. ZigiOps syncs log files, traces, and all other attachments immediately, which eliminates bottlenecks and data silos.
Once the developer fixes the issue, ZigiOps updates the related incident in BMC Remedy. The end-customer receives a notification that you have resolved their problem.
BMC Remedy - Azure DevOps Integration Use Case
The helpdesk team gets a new incident in BMC Remedy, which they find out results from a software bug. This means that they need to forward it to the DevOps team to solve it.
With ZigiOps, they can do that automatically: they don’t need to open Azure DevOps and log the issue. Instead, the integration platform creates an incident in Azure DevOps and updates it in real time, whenever there are any changes. This helps your teams work faster and better together.
The helpdesk team and the developer working on the issue can communicate easily. They don’t need any additional tools for that, because everything takes place in the comments. ZigiOps instantly synchronizes all log files, traces, and all other attachments. This improves defect tracking and resolution, streamlines change request management, and helps you get rid of bottlenecks and data silos.
Once the developer fixes the issue, ZigiOps automatically updates the incident in BMC Remedy. The end customer receives a notification that you have fixed their issue.
BMC Remedy - Azure DevOps Integration Use Case
The helpdesk team gets a new incident in BMC Remedy, which they find out results from a software bug. This means that they need to forward it to the DevOps team to solve it.
With ZigiOps, they can do that automatically: they don’t need to open Azure DevOps and log the issue. Instead, the integration platform creates an incident in Azure DevOps and updates it in real time, whenever there are any changes. This helps your teams work faster and better together.
The helpdesk team and the developer working on the issue can communicate easily. They don’t need any additional tools for that, because everything takes place in the comments. ZigiOps instantly synchronizes all log files, traces, and all other attachments. This improves defect tracking and resolution, streamlines change request management, and helps you get rid of bottlenecks and data silos.
Once the developer fixes the issue, ZigiOps automatically updates the incident in BMC Remedy. The end customer receives a notification that you have fixed their issue.
Bi-directional integrations between BMC Remedy and your other software tools: ServiceNow, OpsBridge, Cherwell, Jira, and more.
Pre-built templates you can deploy and start using in minutes instead of days or weeks
Conditional field mapping for a simplified and optimized integration logic
BMC Remedy
Users Features
Global schema: automated relations between data from each system
Fully customizable workflows, featuring chained and dependent actions
100% secure, vendor-certified integrations that are routinely tested
Resources
Check how ZigiOps' ServiceNow Azure DevOps integration helped a world leading manufacturer improve teamwork and end-user satisfaction.