Data Types: Alerts / Incidents

Nutanix – BMC Remedy Overview

With ZigiOps, you can now connect Nagios with BMC Remedy, one of the most widely used ITSM tools. Receive topology from Nagios delivered to Remedy in real-time, and improve communication between your teams and departments. The wide variety of out-of-the-box workflows will cover all of your use cases – even the most complex ones.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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