Amazon CloudWatch ↔ BMC Remedy: two-way sync without the scripts
Give your service desk Amazon CloudWatch context. ZigiOps turns Amazon CloudWatch Alerts into BMC Remedy Incidents in real time — status, priority and notes flow both ways, no scripts required.
Amazon CloudWatch 
BMC Remedy Amazon CloudWatch catches issues first, but BMC Remedy is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Alert into an Incident — or it falls through the cracks.
ZigiOps turns every Amazon CloudWatch Alert into a BMC Remedy Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the Amazon CloudWatch ↔ BMC Remedy mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Amazon CloudWatch 
BMC Remedy Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Amazon CloudWatch connector BMC Remedy connector See Amazon CloudWatch ↔ BMC Remedy sync live
Book a demo and we'll connect your Amazon CloudWatch and BMC Remedy instances in real time.