BMC Remedy integrations
BMC Remedy integrations
Sync BMC Remedy with the rest of your software tools and help your teams work better together.
Challenges for BMC Remedy users
BMC Remedy is a popular IT service management (ITSM) solution that many companies use to manage their IT infrastructure and handle service requests. With it, teams deliver better value and improve the overall experience of both customers and employees, by simplifying ITSM processes and automating workflows.
In most instances, BMC Remedy is used together with other enterprise apps, to manage different aspects of the company’s operations. In fact, ITSM, DevOps, ITOM and APM often coexist at large organizations, and they’re not always in sync. End goals are similar—guarantee a high level of customer satisfaction and continuous service availability—each team uses the software applications they’re most familiar with. If they’re not synchronized in real time, though, communication between teams and departments can suffer. Informational silos, delays, and duplicated records can be a common occurrence, if your systems aren’t connected.
For the success of your business, you need to make sure your teams are well-aligned and in sync. One of the best ways to achieve that is through a software integration platform.
Help your teams work better together by integrating the different software applications your company is using, and solve issues faster than ever by letting your teams communicate easily with each other.
Extract all your incoming queries from BMC Remedy and log them instantly into your other systems, such as Jira Software, Micro Focus OpsBridge, Cherwell, Dynatrace, Azure DevOps, Salesforce, and more. This way, each team can use the apps that are native to them: our integration platform will connect them.
Streamline communication between DevOps, ITSM, ITOM, and APM, thanks to ZigiOps’ bi-directional, scalable, fully customizable integrations for BMC Remedy. Help your teams and departments work better together, and do more with less effort.
Get rid of communication bottlenecks, simplify your processes, and improve your customer satisfaction metrics, starting today.
BMC Remedy – Cherwell Use Case
This integration is useful if your main ITSM system is either BMC Remedy or Cherwell, and you want to synchronize tickets from teams that use the other software tool.
When an Incident/Change is created in Cherwell, the ZigiOps integration will detect it and will create a related Incident/Change in BMC Remedy. There is a high level of control on data filtering to make sure ZigiOps collects only the necessary Incidents/Changes from Cherwell. You also have full control of data field mapping to specify how ZigiOps logs data into BMC Remedy. Regular fields, custom fields, lifecycle fields and comments are part of the integration.
Updates in Cherwell for those Incidents/Changes that were already transferred to BMC Remedy are collected on a scheduled interval (every minute) and synced with the related Incident/Change in BMC Remedy for regular fields, custom fields, lifecycle and comments.
Updates in BMC Remedy for Incidents/Changes that were previously created in Cherwell are also collected on a scheduled interval (again, every minute) and are synced with the related Incident/Change in Cherwell for regular fields, custom fields, lifecycle and comments.
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