ServiceNow integration, without the scripting

ServiceNow is where most enterprise IT operations tickets live — but rarely the only place engineering, security or customer support teams actually work. When an incident needs a developer's attention, it has to reach Jira (or whichever tool that team runs) with the right priority and context, and the resolution has to flow back before the SLA clock runs out.

Handled by hand, that's someone copying fields between two systems, all day, for every ticket that crosses the boundary. ZigiOps keeps ServiceNow's incidents, problems, changes and CMDB records in continuous two-way sync with the tools around it — comments, attachments and status transitions included. The most common pairing is ServiceNow ↔ Jira, syncing incidents to engineering tickets and back.

ServiceNow iPaaS: one platform for every ServiceNow integration

An iPaaS (integration platform as a service) connects systems through one managed platform instead of point-to-point scripts. ZigiOps is a standalone, no-code iPaaS for ServiceNow: it runs as a ZigiWave-hosted cloud or on your own infrastructure, and nothing is installed inside ServiceNow.

ZigiOps reads ServiceNow's schema dynamically, so any field, including custom fields, can be mapped. Syncs run as often as every second, and ZigiOps does not permanently store the data it transfers. ZigiWave is ISO 27001 certified.

Any ServiceNow instance can be connected, including a developer instance. Supported releases: Utah, Vancouver, Washington DC, Xanadu, Yokohama, Zurich and Australia. For older releases, contact us.

Need a system that isn't among our 50+ ready connectors? We build it within 3 business days of agreeing the use case, free.

Comparing approaches? Read IntegrationHub vs iPaaS.