Sync ServiceNow with the rest of your software tools and help your teams exchange data effortlessly.
ServiceNow is a popular service desk/help desk application that helps you automate incident management and resolution, and organize the work of different departments. If different teams are using different software applications, however, then having an integration platform to connect all of those systems becomes a necessity, especially at large companies. Otherwise, you risk slowing down communication, creating silos, or needing to do lots of manual work.
For teams to be efficient and to work together well, end-to-end data flow between enterprise applications needs to be automated to be quick and effortless. It’s crucial to have an instant, detailed overview of the health of your systems, applications, and infrastructure via the different monitoring and ITSM platforms you use.
If you want to resolve issues immediately, you need to act fast and be efficient. If you’re relying on the manual transfer of incidents and events from ServiceNow to other applications, you can easily make errors, which can quickly accumulate and cause bigger problems. This can make all ITSM and operations processes less agile and adaptable.
With ZigiOps, you can streamline and simplify IT Service Management (ITSM) by connecting ServiceNow with the rest of your enterprise applications. Our fully customizable, no-code integration platform allows you to set up seamless bi-directional integrations between ServiceNow and some of the most popular applications for ITOM, DevOps, ALM, APM, and also other ITSM tools.
Connect ServiceNow to Jira, Azure DevOps, Dynatrace, BMC Remedy, VMware vRealize Operations (vROps), Micro Focus OpsBridge, SolarWinds, Cherwell, Splunk, and more! Set up your workflows in a few clicks and improve communication between your teams effortlessly, starting today.
This way, you get to provide a better service to your clients by detecting and solving issues faster, being more responsive, and managing the work of your service desk better.
The service desk team receives a new incident in ServiceNow, which they find out results from a software bug. This means that the DevOps team should handle it, and for this they need Jira.
Thanks to ZigiOps, they don’t need to open Jira manually and log a new issue themselves. The integration platform (iPaaS) creates it automatically and updates it instantly, which simplifies dataflow and cooperation between ITSM and DevOps. Communication doesn’t require any additional tools, which is another benefit: it simply takes place in the comments. Log files, traces, and attachments synchronize automatically.
Once the developer fixes the issue, ZigiOps updates the ServiceNow incident in real time. The end-customer instantly receives a notification that you have fixed the problem.
As a result, the integration platform streamlines defect tracking and resolution and helps you get rid of communication bottlenecks and silos.
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Streamline collaboration between your ITSM, DevOps and Monitoring teams