SCADA logo ServiceNow logo
SCADA ↔ ServiceNow · bidirectional · real-time

SCADA and ServiceNow, always in sync

Give your service desk SCADA context. ZigiOps turns SCADA Alerts into ServiceNow Incidents in real time — status, priority and notes flow both ways, no scripts required.

Live sync
99.8% success
SCADA logo SCADA
Record
S-1042
ServiceNow logo ServiceNow
Synced record
S-482
Alert↔ synced
Priority↔ synced
Status↔ synced
The problem

SCADA catches issues first, but ServiceNow is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Alert into an Incident — or it falls through the cracks.

The solution

ZigiOps turns every SCADA Alert into a ServiceNow Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.

How the SCADA ↔ ServiceNow mapping works inside ZigiOps

A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.

Field mapping · SCADA → ServiceNow
Field mapping Filters & triggers Conflict rules
SCADA logo SCADA
ServiceNow logo ServiceNow
Alert
Incident
Priority
Priority
Status
Status
Comment
Comments
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction

See SCADA ↔ ServiceNow sync live

Book a demo and we'll connect your SCADA and ServiceNow instances in real time.

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