One record, two systems: ManageEngine OpManager Plus and ServiceNow in sync
Give your service desk ManageEngine OpManager Plus context. ZigiOps turns ManageEngine OpManager Plus Alerts into ServiceNow Incidents in real time — status, priority and notes flow both ways, no scripts required.
ManageEngine OpManager Plus catches issues first, but ServiceNow is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Alert into an Incident — or it falls through the cracks.
ZigiOps turns every ManageEngine OpManager Plus Alert into a ServiceNow Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the ManageEngine OpManager Plus ↔ ServiceNow mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
See ManageEngine OpManager Plus ↔ ServiceNow sync live
Book a demo and we'll connect your ManageEngine OpManager Plus and ServiceNow instances in real time.