Microsoft SCOM - ServiceNow Integration

Data Types: events, incidents

SCOM (events) -> ServiceNow (events)

SCOM (events) -> ServiceNow (incidents)

SCOM ServiceNow Integration Use Case

Microsoft SCOM monitors your on-premise infrastructure, tracking the health and performance of your IT environment, while ServiceNow is widely used for IT service management, providing a centralized platform for managing incidents, problems, and changes. Without a direct connection between these systems, SCOM event data must be manually transferred to ServiceNow, leading to inefficiencies, potential errors, and delays.

ZigiOps offers an integration where SCOM events are automatically extracted and logged into ServiceNow as soon as they occur. For example, when SCOM detects a server outage or a performance issue, ZigiOps ensures that the event is instantly transferred to ServiceNow with all relevant information, allowing your IT team to track and manage these events directly within ServiceNow.

Microsoft SCOM’s events can be logged either as ServiceNow events or as incidents, depending on your requirements. This means that existing SCOM events, such as critical application failures or performance alerts, are automatically mirrored in ServiceNow. This process ensures that all key event data is accessible within ServiceNow, providing IT teams with real-time visibility without manual data handling.

This integration streamlines event and incident management by ensuring that all critical SCOM events are continuously reflected in ServiceNow, eliminating the need for manual entry.

Microsoft System Center Operations Manager (SCOM)

SCOM is an enterprise monitoring tool that manages the health, performance, and availability of IT services, applications, and infrastructure, particularly in Windows-based environments. It provides detailed insights and alerts for proactive incident management, helping teams address potential issues before they escalate. However, its Microsoft-focused architecture often necessitates external integrations to maximize its potential in diverse IT ecosystems.

About ServiceNow

ServiceNow is a market-leading IT service management platform known for its robust capabilities in incident, problem, change, and asset management. It offers powerful automation tools that streamline IT operations, enhance service delivery, and improve overall efficiency. ServiceNow’s flexibility allows it to be the backbone of IT workflows, providing a unified interface for managing service requests, incidents, and events from various sources.

Challenges for SCOM and ServiceNow Users

While SCOM excels in infrastructure monitoring, ServiceNow provides a comprehensive platform for managing IT workflows and incidents. Without a direct integration, manually exporting SCOM events to ServiceNow can lead to workflow inefficiencies, data silos, and delayed responses to critical issues.

Why Integrate SCOM and ServiceNow?

ZigiOps’ one-way integration enables seamless, automated transfer of SCOM events into ServiceNow, ensuring that important system alerts are promptly logged and managed. By directly logging SCOM events as ServiceNow events or incidents, IT teams gain immediate access to critical alerts within their existing ServiceNow environment, enhancing response times and operational efficiency.

Concluding Thoughts on SCOM and ServiceNow Integration

The SCOM-ServiceNow integration via ZigiOps bridges the gap between monitoring and IT service management by combining SCOM’s detailed event data with ServiceNow’s robust incident management capabilities. This integration ensures that essential SCOM events are accurately logged in ServiceNow, helping IT teams maintain control over their infrastructure, allowing for faster incident awareness and ensuring that no critical alerts are overlooked, thus optimizing IT operations.