ServiceNow to VMware vROps Integration with ZigiOps
This guide walks you through the full process of integrating ServiceNow with VMware vRealize Operations (vROps) using ZigiOps, a no-code integration platform that supports real-time, bi-directional synchronization between ITSM and infrastructure monitoring environments — with no coding or scripting required.
Common Use Cases:
- vROps Custom Groups → ServiceNow VM Instances
- vROps Topology → ServiceNow Topology Views
- Enriching vROps with ServiceNow CMDB Data
Example: If a VM Configuration Item (CI) in ServiceNow includes assignment details, ZigiOps can push that data into vROps, where it becomes a new “servicenow” property on the matching VM object.
Step-by-Step Integration Setup:
Step 1 – Install ZigiOps
Choose your deployment type:
- iPaaS (Cloud) or
- On-Premise
Installation takes under five minutes and doesn’t require changes to existing systems.
Step 2 – Log in to ZigiOps
After login, the Dashboard provides a centralized view of:
- Connected systems
- System health
- Active integrations
- License information
Step 3 – Connect to ServiceNow and vROps
Navigate to Connected Systems, then:
ServiceNow Connection:
- Instance URL
- Username & Password
- (Optional) Proxy settings
VMware vROps Connection:
- Instance URL
- Username & Password
- (Optional) Proxy settings
ZigiOps tests and validates connections, then collects metadata from both systems.
Step 4 – Load or Import Integration Template
Use a predefined integration template such as:
- Topology Enrichment
- CMDB-to-vROps Sync
Templates are fully editable and support:
- Custom field mapping
- Trigger logic
- Filtering by specific systems (System A/B)
You can also import custom templates or build a new integration from scratch.
Step 5 – Define Entities & Correlation Logic
Specify how VMs should be matched between ServiceNow and vROps using identifiers like:
- VM Name
- IP Address
- System ID
Correlation ensures accurate mapping of Configuration Items (CIs) across platforms.
Step 6 – Configure Actions & Sync Frequency
ZigiOps supports multiple action levels:
- Sync New Changes Only
- Sync All Properties
You can define:
- Trigger intervals (e.g., every 30 seconds)
- Conditions for when and what data is exchanged
- Filters for targeting specific entities
Step 7 – Save & Activate the Integration
Once configuration is complete:
- Click SAVE
- Activate the integration to begin automated, real-time data synchronization
ZigiOps ensures ServiceNow and vROps stay aligned — whether it’s for VM property enrichment or maintaining an up-to-date topology map across systems.
Get Started Today Book a demo with our experts or start your Free Trial to experience seamless integration between your ITSM and infrastructure monitoring tools — all without writing a single line of code.