Prometheus – BMC Helix Integration

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Data Types: Events / Metrics / CMDB CIs

Prometheus – BMC Helix Overview

Thanks to ZigiOps’ bi-directional integration, all problems that Prometheus discovers can now be directly loaded into BMC Helix – and the other way around. The Configuration Item (CI), which is populated by the integration, easily distinguishes each application’s tickets. Simplify and automate your operations and get rid of communication bottlenecks, starting today.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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