Monitoring · two-way · real-time

Prometheus integration, without the scripting

Connect Prometheus to your ITSM, DevOps, CRM and monitoring tools with no-code, two-way, real-time sync — records stay aligned across every system, comments and attachments included.

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Live sync

Prometheus

Alert

P-1042

ServiceNow

Synced record

S-482

Alert↔ synced

Metric↔ synced

Rule↔ synced

What ZigiOps connects Prometheus to

Supported data types

AlertMetricRuleTargetAll Discovered FieldsCustom Fields

Example mapping · Prometheus ↔ ServiceNow

Alert ↔ Incident

~50%

less cross-system ticket handling time

COCC case study →

80%

reduction in manual ticket creation

Metrolinx case study →

90%

decrease in MTTR

Metrolinx case study →

Prometheus integration FAQ

How do I automatically turn Prometheus alerts into ServiceNow or Jira tickets without writing a webhook handler myself?

ZigiOps has a pre-built, no-code template for Prometheus — alerts become enriched, correctly-categorized tickets automatically, with no webhook code to write or maintain.

Does the ticket auto-close when the Prometheus alert clears, or do I still have to close it manually?

It auto-closes. Status flows both ways in real time, so when Prometheus marks an alert resolved, the linked ticket closes automatically.

Can I map Prometheus severity levels to our ITSM tool's priority field?

Yes. Severity, priority and any other field can be mapped visually — no scripts required — so alerts arrive in your ITSM tool already correctly triaged.

See your Prometheus data sync live

Book a demo and we'll connect Prometheus to your target system in real time.

Book a demo