Jira Service Management – CA UIM Integration
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Data Types: Alerts / Issues / Stories / Other/Custom records
Jira Service Management – CA UIM Overview
ZigiOps directly loads all problems discovered by CA UIM into your Jira SM, and vice versa. Automate your workflows to reduce response time and improve customer satisfaction in a few steps. The platform logs each application’s problems under different projects for better visibility.
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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