Connect Azure DevOps with:
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Cherwell
ServiceNow
TOPdesk
BMC Helix
BMC Remedy
Zendesk Support
Freshservice
ZigiOps Web Listener
Web Hook ZigiOps
Web Poller
Jira Service Management
AppDynamics
BMC Remedyforce
Ivanti
Freshdesk
PagerDuty
Challenges for Azure DevOps users
Azure DevOps is one of the most popular DevOps systems nowadays, helping your teams plan and manage development projects. However, different teams use different tools, and Azure DevOps needs to connect with them.
For teams to work together efficiently, the data exchange between ADO ...
Azure DevOps is one of the most popular DevOps systems nowadays, helping your teams plan and manage development projects. However, different teams use different tools, and Azure DevOps needs to connect with them.
For teams to work together efficiently, the data exchange between ADO and other tools needs to be automatic. As you monitor and manage your operations and services via the different monitoring and ITSM tools you use, you also need to be able to forward records to your DevOps teams quickly. This way, you can resolve issues before your customers notice them and before they cause costly downtimes. Manual work leads to errors, duplicated records, and misalignment, which results in development and operations processes that are less agile and adaptable.
How do we solve them?
Thanks to ZigiOps’ bi-directional integrations for Azure DevOps, you can now plan better, ship faster, and help your teams work better together. Connect Azure DevOps to some of the most popular enterprise software tools, such as ServiceNow, BMC Remedy, Cherwell, and Salesforce. Bridge the gap ...
Thanks to ZigiOps’ bi-directional integrations for Azure DevOps, you can now plan better, ship faster, and help your teams work better together. Connect Azure DevOps to some of the most popular enterprise software tools, such as ServiceNow, BMC Remedy, Cherwell, and Salesforce. Bridge the gap between DevOps, ITSM, Monitoring, and Sales, and make communication simpler, faster, and more efficient.
Sync records, pipelines, files, updates, and status changes between different platforms, and customize each workflow to fit your exact use case scenario. With our pre-set templates, you can set up your Azure DevOps integrations in a matter of minutes.
Popular Use Cases
ServiceNow - Azure DevOps Integration Use Case
The helpdesk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem results from a software bug and they need to forward it to the development team.
ZigiOps automates everything: they don’t need to open Azure DevOps and manually log the issue. The integration platform logs an issue in Azure DevOps and syncs it in real-time. As a result, the efficiency of the application lifecycle management (ALM) is improved.
The helpdesk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.
Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is now resolved.
ServiceNow - Azure DevOps Integration Use Case
The helpdesk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem results from a software bug and they need to forward it to the development team.
ZigiOps automates everything: they don’t need to open Azure DevOps and manually log the issue. The integration platform logs an issue in Azure DevOps and syncs it in real-time. As a result, the efficiency of the application lifecycle management (ALM) is improved.
The helpdesk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.
Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is now resolved.
Remedy - Azure DevOps Integration Use Case
The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover the problem results from a software bug, and that they need to get the DevOps team involved to solve it.
With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.
The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
Remedy - Azure DevOps Integration Use Case
The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover the problem results from a software bug, and that they need to get the DevOps team involved to solve it.
With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.
The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
Jira - Azure DevOps Integration Use Case
Different DevOps teams can use different tools for their project planning. If you are facing a case where one of the teams is using Jira and other/s are leveraging Azure DevOps, ZigiOps can easily connect them.
The no-code integration platform automatically transfers tasks between Jira and ADO, along with all related and custom entities. Whenever there is an update in one of the systems, ZigiOps automatically updates the other one.
Jira - Azure DevOps Integration Use Case
Different DevOps teams can use different tools for their project planning. If you are facing a case where one of the teams is using Jira and other/s are leveraging Azure DevOps, ZigiOps can easily connect them.
The no-code integration platform automatically transfers tasks between Jira and ADO, along with all related and custom entities. Whenever there is an update in one of the systems, ZigiOps automatically updates the other one.
ServiceNow - Azure Pipelines Integration Use Case
If you are using ServiceNow to manage IT requests and handle issues with development tasks, and Azure DevOps is the tool that your development team uses, you can greatly benefit from an integration between the two.
ZigiOps will automatically extract Azure DevOps builds (from build pipelines) and create corresponding incidents in ServiceNow. The advanced filtering capabilities of ZigiOps allow only specific pipelines to be transferred. For example, only the failed ones, or the latest ones. Based on their status, result or timing, you can precisely set which pipelines you need to get logged into ServiceNow as incidents.
All components of the pipelines can be transferred, depending on your needs - name, type, description, default value, etc.
ServiceNow - Azure Pipelines Integration Use Case
If you are using ServiceNow to manage IT requests and handle issues with development tasks, and Azure DevOps is the tool that your development team uses, you can greatly benefit from an integration between the two.
ZigiOps will automatically extract Azure DevOps builds (from build pipelines) and create corresponding incidents in ServiceNow. The advanced filtering capabilities of ZigiOps allow only specific pipelines to be transferred. For example, only the failed ones, or the latest ones. Based on their status, result or timing, you can precisely set which pipelines you need to get logged into ServiceNow as incidents.
All components of the pipelines can be transferred, depending on your needs - name, type, description, default value, etc.
Azure DevOps Release Pipelines – OpsBridge Integration Use Case
There are failed pipelines in Azure Pipelines and you are managing all issues through OpsBridge. With an integration in place, the DevOps team will not need to enter all the details in OpsBridge manually, ZigiOps easily automates the process.
The integration platform extracts all the data from the failed Azure pipelines and logs it into OBM instantly. All needed details, like name, type, description, default value, etc. are automatically transferred in the corresponding OpsBridge events. The advanced filtering capabilities of ZigiOps allow only the necessary pipelines to be reported to OBM. For example, just the failed ones, the deployed ones, or the latest ones.
Azure DevOps Release Pipelines – OpsBridge Integration Use Case
There are failed pipelines in Azure Pipelines and you are managing all issues through OpsBridge. With an integration in place, the DevOps team will not need to enter all the details in OpsBridge manually, ZigiOps easily automates the process.
The integration platform extracts all the data from the failed Azure pipelines and logs it into OBM instantly. All needed details, like name, type, description, default value, etc. are automatically transferred in the corresponding OpsBridge events. The advanced filtering capabilities of ZigiOps allow only the necessary pipelines to be reported to OBM. For example, just the failed ones, the deployed ones, or the latest ones.
Ready-to-use integrations between Azure DevOps and your other software tools
Pre-built templates: out-of-the-box use cases you can set up in a few minutes
Conditional field mapping and automated relations between data from different systems
Azure DevOps
Users Features
Fully customizable and scalable workflows, featuring chained and dependent actions
Advanced retry mechanism with a user-configurable logic
Vendor-certified integrations that are 100% secure
Resources
: ZigiWave wins again at the Software and Technology Awards and is chosen as Best No-Code Integration Platform 2023 – USA. Read the details.
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