Challenges for Azure DevOps users
Azure DevOps is one of the most popular DevOps systems nowadays, helping your teams plan and manage development projects. However, different teams use different tools, and Azure DevOps needs to connect with them. For teams to work together efficiently, the data exchange between ADO and other ...
Azure DevOps is one of the most popular DevOps systems nowadays, helping your teams plan and manage development projects. However, different teams use different tools, and Azure DevOps needs to connect with them. For teams to work together efficiently, the data exchange between ADO and other tools needs to be automatic. As you monitor and manage your operations and services via the different monitoring and ITSM tools you use, you also need to be able to forward records to your DevOps teams quickly. This way, you can resolve issues before your customers notice them and before they cause costly downtimes. Manual work leads to errors, duplicated records, and misalignment, which results in development and operations processes that are less agile and adaptable.
How do we solve them?
Thanks to ZigiOps’ bi-directional integrations for Azure DevOps, you can now plan better, ship faster, and help your teams work better together. Connect Azure DevOps to some of the most popular enterprise software tools, such as ServiceNow, BMC Remedy, Cherwell, and Salesforce. Bridge the gap ...
Thanks to ZigiOps’ bi-directional integrations for Azure DevOps, you can now plan better, ship faster, and help your teams work better together. Connect Azure DevOps to some of the most popular enterprise software tools, such as ServiceNow, BMC Remedy, Cherwell, and Salesforce. Bridge the gap between DevOps, ITSM, Monitoring, and Sales, and make communication simpler, faster, and more efficient. Sync records, files, updates, and status changes between different platforms, and customize each workflow to fit your exact use case scenario. With our pre-set templates, you can set up your Azure DevOps integrations in a matter of minutes.
Popular Use Cases
ServiceNow - Azure DevOps Integration Use Case
The helpdesk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem results from a software bug and they need to forward it to the development team.
ZigiOps automates everything: they don’t need to open Azure DevOps and manually log the issue. The integration platform logs an issue in Azure DevOps and syncs it in real-time. As a result, the efficiency of the application lifecycle management (ALM) is improved.
The helpdesk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.
Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is now resolved.
ServiceNow - Azure DevOps Integration Use Case
The helpdesk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem results from a software bug and they need to forward it to the development team.
ZigiOps automates everything: they don’t need to open Azure DevOps and manually log the issue. The integration platform logs an issue in Azure DevOps and syncs it in real-time. As a result, the efficiency of the application lifecycle management (ALM) is improved.
The helpdesk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.
Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is now resolved.
Remedy - Azure DevOps Integration Use Case
The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover the problem results from a software bug, and that they need to get the DevOps team involved to solve it.
With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.
The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
Remedy - Azure DevOps Integration Use Case
The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover the problem results from a software bug, and that they need to get the DevOps team involved to solve it.
With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.
The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
Jira - Azure DevOps Integration Use Case
Different DevOps teams can use different tools for their project planning. If you are facing a case where one of the teams is using Jira and other/s are leveraging Azure DevOps, ZigiOps can easily connect them.
The no-code integration platform automatically transfers tasks between Jira and ADO, along with all related and custom entities. Whenever there is an update in one of the systems, ZigiOps automatically updates the other one.
Jira - Azure DevOps Integration Use Case
Different DevOps teams can use different tools for their project planning. If you are facing a case where one of the teams is using Jira and other/s are leveraging Azure DevOps, ZigiOps can easily connect them.
The no-code integration platform automatically transfers tasks between Jira and ADO, along with all related and custom entities. Whenever there is an update in one of the systems, ZigiOps automatically updates the other one.
Other Integration Cases
Choose Category
Azure DevOps - Cherwell
Azure DevOps - BMC Helix
Azure DevOps - TOPdesk
Azure DevOps - Zendesk Support
Azure DevOps - Jira Service Management
Azure DevOps - BMC Remedyforce
Azure DevOps - Azure DevOps
Ready-to-use integrations between Azure DevOps and your other software tools
Pre-built templates: out-of-the-box use cases you can set up in a few minutes
Conditional field mapping and automated relations between data from different systems
Azure DevOps
Users Features
Fully customizable and scalable workflows, featuring chained and dependent actions
Advanced retry mechanism with a user-configurable logic
Vendor-certified integrations that are 100% secure
Resources
Check how ZigiOps helped a big insurance company improve teamwork and resolve issues faster with our ServiceNow Azure DevOps integration.
In integrations we take data from the source system and transfer it to a target system. We use expressions when we want to define additional variables in ZigiOps, based on modifying some data that we have extracted from the source system. These expressions give us the possibility to create things that the source system itself does not provide.
