Azure DevOps Integrations​

The helpdesk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem results from a software bug and they need to forward it to the development team.

ZigiOps automates everything: they don’t need to open Azure DevOps and manually log the issue. The integration platform logs an issue in Azure DevOps and syncs it in real-time. As a result, the efficiency of the application lifecycle management (ALM) is improved.

The helpdesk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.

Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is now resolved.

The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover the problem results from a software bug, and that they need to get the DevOps team involved to solve it.

With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.

The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.

Different DevOps teams can use different tools for their project planning. If you are facing a case where one of the teams is using Jira and other/s are leveraging Azure DevOps, ZigiOps can easily connect them.

The no-code integration platform automatically transfers tasks between Jira and ADO, along with all related and custom entities. Whenever there is an update in one of the systems, ZigiOps automatically updates the other one.

If you are using ServiceNow to manage IT requests and handle issues with development tasks, and Azure DevOps is the tool that your development team uses, you can greatly benefit from an integration between the two.

ZigiOps will automatically extract Azure DevOps builds (from build pipelines) and create corresponding incidents in ServiceNow. The advanced filtering capabilities of ZigiOps allow only specific pipelines to be transferred. For example, only the failed ones, or the latest ones. Based on their status, result or timing, you can precisely set which pipelines you need to get logged into ServiceNow as incidents.

All components of the pipelines can be transferred, depending on your needs - name, type, description, default value, etc.

There are failed pipelines in Azure Pipelines and you are managing all issues through OpsBridge. With an integration in place, the DevOps team will not need to enter all the details in OpsBridge manually, ZigiOps easily automates the process.

The integration platform extracts all the data from the failed Azure pipelines and logs it into OBM instantly. All needed details, like name, type, description, default value, etc. are automatically transferred in the corresponding OpsBridge events. The advanced filtering capabilities of ZigiOps allow only the necessary pipelines to be reported to OBM. For example, just the failed ones, the deployed ones, or the latest ones.