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Plan better, ship faster, and help your teams work better together, thanks to ZigiOps’ bi-directional integrations for Azure DevOps. Connect Azure DevOps to some of the most popular enterprise software tools, such as ServiceNow, BMC Remedy, Cherwell, and Salesforce. Bridge the gap between DevOps, ITSM, and Sales, and make communication simpler, faster, and more efficient. Benefit from the vast pool of functionalities that each of those applications offers, without disrupting your workflows and procedures, and effortlessly scale your integrations up or down as you go.
Available connectors for Azure DevOps:
The helpdesk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem results from a software bug, i.e. they need to forward it to the development team.
ZigiOps automates everything: they don’t need to open Azure DevOps and manually log the issue. The integration platform logs an issue in Azure DevOps and syncs it in real time. As a result, the efficiency of the application lifecycle management (ALM) is improved.
The helpdesk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.
Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is now resolved.
The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover the problem results from a software bug, i.e. that they need to get the DevOps team involved to solve it.
With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.
The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
The helpdesk team receives a new incident in their Remedyforce queue. After checking the issue, they discover the problem results from a software bug, i.e. that they need to forward it to the developers to solve it
With our integration hub, they can forward it to the DevOps team automatically: they don’t need to open Azure DevOps to log the issue. The integration platform does all the heavy lifting instead: ZigiOps creates an incident in Azure DevOps and updates it in real time, as soon as any changes take place. This, in turn, improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work more efficiently and spend less time and effort on solving each issue.
The helpdesk team and the developer who’s in charge of the ticket can communicate easily. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps synchronizes log files, traces, and all attachments in real time. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
Once the developer resolves the problem, the integration platform automatically updates the incident in Remedyforce. The customer then receives a notification that the issue is fixed.
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