Microsoft SCOM - OBM Integration

‍Data Types: events

SCOM (events) -> OBM (events)

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SCOM OBM Integration Use Case

Your IT operations team is responsible for monitoring and managing system events using Microsoft System Center Operations Manager (SCOM), while the broader IT service management processes are handled in Operations Bridge Manager (OBM). Without a direct integration between these platforms, crucial event data from SCOM would need to be manually transferred into OBM—a time-consuming task that often leads to inefficiencies such as data duplication, errors, and delayed responses.

With ZigiOps, you can eliminate these challenges through one-directional integration, automatically extracting events from Microsoft SCOM and logging them as corresponding events in OBM. When a system event such as a server failure, high CPU usage, or network issue is detected in SCOM, it automatically triggers the creation of an event in OBM. ZigiOps ensures that all relevant event data, including event description, severity, and affected systems, is synchronized with OBM. This seamless flow of information enables your IT team to track and manage critical events in a single platform, helping them prioritize and resolve issues more efficiently.

As events progress, OBM enables your team to coordinate responses, resolve incidents, and log updates. This ZigiOps integration reduces manual effort, streamlines workflows, and ensures that event data is always up-to-date in OBM, enabling faster and more accurate resolution of system issues.

Microsoft System Center Operations Manager (SCOM)

Microsoft SCOM is a powerful infrastructure monitoring solution designed to provide comprehensive insights into the health and performance of your IT environment. It allows IT administrators to monitor services, devices, and operations across networks, providing real-time alerts on system issues. By leveraging its capabilities, SCOM enables organizations to maintain high availability, optimize resource usage, and quickly resolve problems in their IT infrastructure. With SCOM, incidents such as server failures, performance issues, and application outages are detected promptly, enabling proactive problem resolution.

Operations Bridge Manager (OBM)

Operations Bridge Manager (OBM) is an IT operations management platform designed to consolidate event management and incident response across the entire IT landscape. OBM offers a centralized view of events from various sources, including infrastructure, applications, and services, allowing IT teams to efficiently manage and prioritize issues. With OBM, organizations can improve operational efficiency, enhance service reliability, and ensure swift responses to critical events. By integrating event data from systems like SCOM, OBM enables seamless cross-platform event management.

Challenges for SCOM and OBM Users

Both Microsoft SCOM and OBM are critical tools for managing IT infrastructure and services. However, managing event data across both platforms can be challenging without proper integration. A lack of synchronization leads to manual processes, where event data needs to be re-entered between systems, creating inefficiencies, increasing the risk of data silos, and slowing down the response to critical system issues.

Why Integrate SCOM and OBM?

ZigiOps’ one-directional integration between SCOM and OBM enables automated event data transfer from SCOM to OBM without the need for manual input. This ensures that events are logged and tracked in OBM as soon as they occur in SCOM, allowing for real-time incident monitoring and management. By automating the data flow between these two platforms, ZigiOps reduces human error, improves the accuracy of event data, and accelerates incident resolution. With this integration in place, IT teams can manage events from a single interface, ensuring they can focus on resolving issues rather than transferring data between systems.

ZigiOps helps IT teams maintain synchronization, avoid data discrepancies, and ensure efficient system monitoring. The integration reduces the risk of event mismanagement and enables IT teams to maintain high levels of service availability and reliability.

Concluding Thoughts on SCOM and OBM Integration

The Microsoft SCOM to OBM integration with ZigiOps offers immense benefits by automating the transfer of event data, allowing IT teams to focus on high-priority tasks instead of manual data management. With automated workflows, teams can quickly address system issues, reduce operational downtime, and ensure seamless event tracking and management. This integration enhances collaboration across IT operations, reduces response times, and boosts overall efficiency in handling critical infrastructure events.