HaloITSM integration, without the scripting
Connect HaloITSM to your ITSM, DevOps, CRM and monitoring tools with no-code, two-way, real-time sync — records stay aligned across every system, comments and attachments included.
HaloITSM What ZigiOps connects HaloITSM to
Azure DevOps 
Jira 
ServiceNow 
Amazon CloudWatch 
AppDynamics 
Azure Monitor 
Bitbucket 
BMC Atrium 
BMC Helix 
BMC Remedy BMC Remedyforce 
BMC TrueSight 
CA UIM 
Cherwell 
CircleCI 
ConnectWise 
Datadog 
Dynatrace 
Foglight 
Freshdesk 
Freshservice 
GitHub 
Icinga 
IFS assyst 
IFS Cloud 
Ivanti 
Jenkins 
Jira Product Discovery 
Jira Service Management 
Kubernetes 
ManageEngine OpManager Plus 
ManageEngine ServiceDesk Plus 
Microsoft Dynamics 365 
Microsoft Intune 
MS SCOM 
Nagios 
New Relic 
Nutanix 
OpsBridge 
OPTIC Data Lake 
Oracle Enterprise Manager 
PagerDuty 
Prometheus 
Salesforce 
SAP Solution Manager 
SCADA 
Signl4 
SolarWinds 
Splunk 
TOPdesk 
VMware SD-WAN vROps 
xMatters 
Zabbix 
Zendesk Sell 
Zendesk Support 
ZigiOps Web Listener Integrations Supported data types
Why teams connect HaloITSM
HaloITSM is a unified ITSM platform — incident, request, change, problem and asset management in one ITIL-aligned deployment, with omnichannel ticketing across email, chat, phone, SMS and self-service portals. What it doesn't do natively is keep that data in sync with the tools your engineering, DevOps and monitoring teams already live in.
ZigiOps closes that gap with real-time, two-way sync — no scripts, no stored data, and no code required to configure it. Every ticket type maps individually, so a HaloITSM Change stays a Change and a Problem stays a Problem on the other side of the sync, not a generic issue that loses its meaning in translation.
HaloITSM integration FAQ
How do I sync HaloITSM tickets with Jira without building a custom integration?
ZigiOps connects HaloITSM to Jira — or ServiceNow, Azure DevOps, or any of 50+ other systems — with a no-code, two-way template. Configure the field mapping visually and the sync runs in real time, no API code required.
Can HaloITSM run alongside another ITSM tool during a migration without losing ticket history?
Yes. ZigiOps keeps HaloITSM and the target system synchronized in real time throughout the migration window, with zero data loss, so both teams keep working in their existing tool until cutover is complete.
Does the sync include comments and attachments, or just the ticket status?
Comments, attachments and status transitions all sync both ways by default — not just the status field.
Is HaloITSM ITIL-aligned, and does ZigiOps preserve that structure when syncing?
Yes — HaloITSM's incident, request, change and problem management processes are ITIL-aligned. ZigiOps maps each ticket type individually rather than flattening everything into one generic record, so a Change stays a Change on the other side of the sync, not a relabeled Incident.
What security certifications does HaloITSM hold?
HaloITSM is certified to ISO 27001 and SOC 2 Type II, and supports FedRAMP, GDPR, Cyber Essentials Plus, IRAP and HIPAA requirements (per Halo's own published compliance documentation). ZigiOps adds its own stateless, ISO 27001-certified architecture on top — no data from either system is stored during the sync.
Can HaloITSM connect to monitoring and DevOps tools, not just other ITSM platforms?
Yes — ZigiOps connects HaloITSM to 50+ systems spanning ITSM, DevOps and monitoring, including Jira, Azure DevOps, Dynatrace, Datadog and Splunk, so alerts and incidents from your monitoring stack can flow directly into HaloITSM tickets.
Does HaloITSM support on-premise deployment, and does that affect the integration?
HaloITSM deploys as Halo Cloud, Private Cloud, or fully On-Premise. ZigiOps supports the same range — cloud or on-premise — so the integration works the same way regardless of where either system is hosted.
See your HaloITSM data sync live
Book a demo and we'll connect HaloITSM to your target system in real time.