One record, two systems: Jira and HaloITSM in sync
Give engineering and the service desk one shared record. ZigiOps syncs Jira Issues with HaloITSM Tickets in real time — no scripts required.
Jira 
HaloITSM Engineering tracks work in Jira, but the service desk runs on HaloITSM. When a ticket needs a code fix, or an Issue needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links Jira Issues to HaloITSM Tickets in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the Jira ↔ HaloITSM mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira 
HaloITSM Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Jira connector HaloITSM connector Jira ↔ HaloITSM FAQ
Does ZigiOps preserve HaloITSM's ticket types (Incident, Request, Change, Problem) when syncing with Jira?
Yes — field mapping is configured per ticket type, so a HaloITSM Change stays distinguishable from an Incident on the Jira side instead of collapsing into one generic issue type.
Can developers close a Jira Issue and have the HaloITSM Ticket resolve automatically?
Yes — status changes sync in both directions in real time by default, not on a delay or a manual trigger.
Is coding required to set up the Jira-HaloITSM sync?
No — configuration is 100% no-code, done visually in the ZigiOps UI.
See Jira ↔ HaloITSM sync live
Book a demo and we'll connect your Jira and HaloITSM instances in real time.