Keep HaloITSM and ServiceNow perfectly in sync
Running HaloITSM for one team and ServiceNow for another? ZigiOps keeps tickets and incidents in sync across both, in real time — no scripts required.
HaloITSM 
ServiceNow Organizations mid-migration, or running HaloITSM and ServiceNow in different departments, end up with the same incident logged twice — once in each system, drifting out of sync the moment either side updates it.
ZigiOps syncs HaloITSM Tickets with ServiceNow Incidents in both directions, so priority, status and comments stay identical on both sides — no manual re-entry, no drift.
How the HaloITSM ↔ ServiceNow mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
HaloITSM 
ServiceNow Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
HaloITSM connector ServiceNow connector HaloITSM ↔ ServiceNow FAQ
Why would an organization run both HaloITSM and ServiceNow instead of migrating fully to one?
It's common during phased migrations, or when different departments have standardized on different tools. ZigiOps keeps both systems current in real time without forcing an early cutover.
Does the sync cover HaloITSM's asset/CMDB data alongside tickets, or just tickets?
Both — configuration items and asset records can be mapped alongside ticket data, not just incidents.
How fast does a change in one system appear in the other?
In real time — updates propagate as they happen, not on a batch or polling schedule.
See HaloITSM ↔ ServiceNow sync live
Book a demo and we'll connect your HaloITSM and ServiceNow instances in real time.