Sync monitoring and performance management with ITOM and ITSM for an instant birdseye overview of your operations, thanks to ZigiOps’ integrations for Amazon CloudWatch.
Amazon CloudWatch is a popular tool that helps the DevOps teams, product owners, and developers monitor and observe apps and operations that run in the organization’s IT ecosystem.
Amazon CloudWatch’s ability to collect events, metrics, and logs enables tech departments to get a comprehensive perspective over the health status of the systems, detect and react timely when an anomaly is spotted.
If responsible tech teams use different software tools, this may lead to a significant slow down in productivity, effectiveness, and cross-collaborations. As a result, companies may face production silos and unnecessary manual work. To eliminate the problem, the data flow between apps must be automated. Furthermore, having access to important metrics and actionable system insights is crucial.
Having an out-of-the-box integration platform that can connect Amazon CloudWatch with the rest of the systems in the organization’s tech stack can help resolve all of the abovementioned issues.
ZigiOps helps sync monitoring and performance management with both ITOM and ITSM for an instant birdseye view of the entire array of ongoing operations.
Also, ZigiOps helps developers with the process of accumulation, tracking, and analysis of crucial performance metrics. The integration platform also enables tech teams to set alarms for pre-defined threshold limits and load notifications into other systems. And what’s more, the communication between different teams happens fast and easily, while the data flow speeds up – all thanks to ZigiOps’ capabilities.
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Amazon CloudWatch topology has some instances that are not present in the VMware vRealize Operations (vROps) database. However, they need monitoring. ZigiOps extracts the relevant data and reports it directly to vROps. As a result, ZigiOps helps enrich the existing topology with Amazon CloudWatch data. Topology is kept up to date with checks at regular intervals.
ZigiOps also can extract Amazon CloudWatch metrics and send them into vROps along with all related host information. As a result, metrics are accessible in vROps and can be used for the building of dashboards.
ZigiOps collects Amazon CloudWatch alerts and reports them to vROps for synchronization and correlation with existing alerts.
In case an alert in Amazon CloudWatch gets triggered, ZigiOps detects the action and creates an incident in ServiceNow. It then populates all fields with the relevant data.
ZigiOps also allows different alerts in Amazin CloudWatch to be specified so that they can be transferred to ServiceNow. The tools enable the seamless syncing of regular, custom fields and lifecycle fields, and comments.
This allows teams to observe AWS infrastructure in ServiceNow and react immediately whenever there’s an issue that needs to be addressed.
The IT teams get notified that there there is some topology data in Amazon CloudWatch that is not available in Micro Focus OpsBrigde’s database.
ZigiOps steps in and fetches the missing topology data from Amazon CloudWatch and sends it to OpsBridge Manager (OBM) via the Ops Console. Topology is kept up to date with checks at regular intervals.
ZigiOps also helps synchronize existing alarms and monitoring data for all Amazon services or specific EC2 instances. The collected EC2 instances are received with their IP address, Volume IDs, Security Groups, Machine Images into OBM/OMi.
ZigiOps is also capable of extracting Amazon CloudWatch metrics and directly forwarding them to Micro Focus OpsBridge with all related host information. This way, metrics are accessible in Micro Focus and can be used for the building of dashboards.
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