Amazon CloudWatch BMC Remedyforce integration: two-way sync without scripts
Amazon CloudWatch to BMC Remedyforce, automatically kept in sync
Give your service desk Amazon CloudWatch context. ZigiOps turns Amazon CloudWatch Alerts into BMC Remedyforce Incidents in real time — status, priority and notes flow both ways, no scripts required.
Amazon CloudWatch 
BMC Remedyforce Amazon CloudWatch catches issues first, but BMC Remedyforce is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Alert into an Incident — or it falls through the cracks.
ZigiOps turns every Amazon CloudWatch Alert into a BMC Remedyforce Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the Amazon CloudWatch ↔ BMC Remedyforce mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Amazon CloudWatch 
BMC Remedyforce Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Amazon CloudWatch connector BMC Remedyforce connector See the Incident-to-Resolution solution → See Amazon CloudWatch ↔ BMC Remedyforce sync live
Book a demo and we'll connect your Amazon CloudWatch and BMC Remedyforce instances in real time.