Zendesk Support – Dynatrace Integration Use Case
If your service desk team is using Zendesk support to handle tickets and IT requests, and your IT team is using Dynatrace to monitor your assets, with ZigiOps, you can quickly sync them and create efficient automatic workflows in minutes.
Dynatrace can detect problems for monitored entities, which ZigiOps allows you to redirect automatically in real time.
When Dynatrace detects a problem for a particular application or service, ZigiOps then creates a new incident in Zendesk Support, which contains all Dynatrace problem details.
If there are any updates to the Dynatrace problem, ZigiOps automatically updates the related ZenDesk incident. Updates include lifecycle synchronization, regular fields, tags, and more.
Challenges Zendesk Support and Dynatrace users
Zendesk Support is one of the most widely used cloud support ticketing systems. It enables tracking, prioritizing, and resolving various support requests and questions. Dynatrace is a powerful cloud monitoring system popular among enterprises of all sizes and niches. It delivers full-scale ...
Zendesk Support is one of the most widely used cloud support ticketing systems. It enables tracking, prioritizing, and resolving various support requests and questions. Dynatrace is a powerful cloud monitoring system popular among enterprises of all sizes and niches. It delivers full-scale monitoring over crucial aspects of the organization’s infrastructure and processes.
In large tech companies, monitoring and IT service management often coexist and need to function together. If you are using Zendesk and Dynatrace together, but they’re not well aligned, your data exchange and cross-team cooperation can suffer.
Integrating Zendesk and Dynatrace will help you seamlessly transfer data between them, improve your workflows and speed up issue resolutions.
How do we solve them?
ZigiOps’ powerful no-code integration between Zendesk Support and Dynatrace allows your teams to use the two applications in synchrony and expands the functionalities of each tool.
With our ready-to-use templates, you can set the integration up in a matter of minutes and start using ...
ZigiOps’ powerful no-code integration between Zendesk Support and Dynatrace allows your teams to use the two applications in synchrony and expands the functionalities of each tool.
With our ready-to-use templates, you can set the integration up in a matter of minutes and start using it immediately. Sync problems to tickets, tags and custom fields between the two software tools. Customize it as needed to adapt it to your specific use case scenario and let ZigiOps do the rest.
Connect Zendesk and Dynatrace to make sure that communication between your teams is smooth and efficient. Optimize defect resolution and tracking, automate ticket creation and handling, and get rid of bottlenecks.
A seamless real-time integration between Dynatrace and Zendesk Support
Automatic status updates, which make follow-ups easier
Out-of-the-box templates you can deploy and use instantly
Integration Benefits
Seamless no-code integration between Dynatrace and Zendesk
Fully customizable and infinitely scalable workflows for all your use cases
Customizable data filtering and data mapping
Resources
: ZigiWave wins again at the Software and Technology Awards and is chosen as Best No-Code Integration Platform 2023 – USA. Read the details.
Plugin vs API Integration? FInd out more about the technical differences between the two.
Use ZigiOps Webhook to load data from your custom systems to any other software present in the enterprise IT infrastructure in minutes.
Explore how ZigiOps empowered Cambia Health to streamline their workflow with a seamless BMC Remedy -Jira integration.
Learn which are the most common reasons for Jira Product Discovery integration and what are the most frequent use case scenarios.
Transfer and read data in minutes from custom systems with the ZigiOps Web poller. Integrate custom and standard systems.
Make a custom integration with the ZigiOps Generic Connector. Integrate your internal systems with any other tool used in your organization.
Make and Azure Pipelines ServiceNow integration and improve the speed and quality of the rolled-out products with the help of ZigiOps.
Check out ZigiOps newest integration set with Azure Pipelines – Azure Release and Azure Builds Pipelines.