TOPdesk – Dynatrace Integration Use Case

TopDesk
Dynatrace

With ZigiOps, you can quickly sync ITSM and APM by connecting TOPdesk and Dynatrace.

Dynatrace can detect problems for monitored entities, which ZigiOps allows you to redirect automatically based on filters that you can easily pre-set with a few clicks.

When Dynatrace detects a problem for a particular Application or service, ZigiOps then creates a new incident in TOPdesk, which contains all Dynatrace problem details.

If there are any updates to the Dynatrace problem, ZigiOps updates the related TOPdesk incident. Updates include lifecycle synchronization, regular fields, tags, and more.

Topology discovered by Dynatrace agents is reported by ZigiOps as Assets (topology) in TOPdesk.

Challenges for TOPdesk and Dynatrace users

TOPdesk is a popular ITSM/helpdesk solution that can help teams manage maintenance schedules, assets, on-site guest visits and more. Organizations use Dynatrace for the monitoring and optimization of application development and performance, IT infrastructure, and customer experience. In large ...

TOPdesk is a popular ITSM/helpdesk solution that can help teams manage maintenance schedules, assets, on-site guest visits and more. Organizations use Dynatrace for the monitoring and optimization of application development and performance, IT infrastructure, and customer experience. In large companies, monitoring and IT service management (ITSM) often coexist and need to function together. This proves to be a challenge, because they’re not always well-aligned, and this slows down communication, creates silos and delays. A TOPdesk Dynatrace integration will help you get rid of bottlenecks and duplicated tasks caused by manual transfer of data.

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How do we solve them?

Your teams can use the two applications simultaneously, thanks to ZigiOps. Our seamless no-code integration expands the functionalities of each tool. You can set up a seamless end-to-end dataflow between TOPdesk and Dynatrace in a matter of minutes with ZigiOps. Transfer problems, tags, and ...

Your teams can use the two applications simultaneously, thanks to ZigiOps. Our seamless no-code integration expands the functionalities of each tool. You can set up a seamless end-to-end dataflow between TOPdesk and Dynatrace in a matter of minutes with ZigiOps. Transfer problems, tags, and topology from Dynatrace to TOPdesk. Set up your integration in a few clicks and start using it immediately. Customize it as needed to adapt it to your use case and let our platform do the rest. With the help of ZigiOps you can automate defect resolution and tracking, simplify ticket creation and handling, boost root cause analysis, and get rid of bottlenecks and duplicated tasks.

Improved communication with Application Performance Monitoring

Out-of-the-box templates you can set up with a few clicks

Reduced resolution time

Integration Benefits

Seamless integration between Dynatrace and TOPdesk

Customizable data mapping and data filtering

Customizable and scalable workflows for all your use cases

Resources

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