Sync Zabbix and ServiceNow to automate your workflows and improve cross-team collaboration.
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Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps connects recurring Zabbix problem patterns with ServiceNow's problem management module, enabling IT teams to automatically escalate repeated or high-frequency monitoring events into formal problem records for root cause investigation. Rather than treating each Zabbix alert as a standalone incident, organizations can use ZigiOps to identify and track systemic issues through ServiceNow's structured problem management workflow, driving long-term reliability improvements. Problem resolution data documented in ServiceNow can be synchronized back to Zabbix, providing a complete operational record that links monitoring history with ITSM remediation outcomes.
When Zabbix triggers a problem event based on host availability, performance thresholds, or network checks, ZigiOps automatically creates a corresponding ServiceNow incident with all relevant monitoring data mapped across, including problem description, affected host, severity, and trigger details. This removes the manual effort of converting Zabbix alerts into service desk tickets and ensures that IT operations teams have structured, actionable incident records the moment a problem is detected. Alert recovery events in Zabbix can also be synchronized back to ServiceNow to automatically update or close the linked incident, keeping both systems aligned throughout the event lifecycle.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
